Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now!
Tickmill is looking for an experienced Information Systems Specialist to join our team and play a key role in supporting and improving our internal systems. The successful candidate will be responsible for ensuring smooth operation of business-critical platforms, providing high-quality user support, and proactively identifying system improvements.
About Tickmill:
Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options).
The Tickmill Group was established in 2014, and employs over 270 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally.
Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what makes it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, team-building events, and many opportunities for professional growth.
What the job looks like?
Key Responsibilities:
• Monitor and manage the flow of internal support tickets, providing first-line
resolution or escalating to relevant teams when required.
• Investigate incidents and system issues to identify root causes and
document findings clearly.
• Proactively identify gaps or inefficiencies in systems and processes and
propose practical solutions to the line manager.
• Stay up to date with system updates, releases, and internal processes to
ensure timely and effective user support.
• Provide first-line support for Information Systems including, but not limited
to: HubSpot, Power BI, PSPs, SharePoint, Jira, and internally developed
systems.
• Perform other related duties as assigned.
Requirements:
• Bachelor's degree in information technology, Computer Science, or related
field.
• Experience in a Technical Support, QA, or Software Support role
• Strong understanding of CRM systems, Cloud computing, Microsoft 365
(especially Power BI), SQL, Atlassian suite (Jira, Confluence, etc.)
• Good knowledge of the Software Development Life Cycle (SDLC).
• Excellent command of the English language, both written and spoken.
• Strong analytical and problem-solving skills.
• High level of professionalism and work ethics.
Preferred Qualifications:
• Previous experience in Fintech or Financial Services
• Positive, proactive “can-do” attitude and attentive details.
By joining us, you can expect:
What to expect from our recruitment process:
Make your next Career step and apply NOW!
*Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis.
Tickmill is a multi-regulated multi-asset broker on a mission to provide the best trading conditions in the market.
As a broker founded by traders for traders, we’re focused on empowering customers to succeed, by offering great trading conditions, excellent service, quality education and AI-powered trading tools.
The Tickmill group product offering includes:
- Forex & CFDs (Commodities, Cryptocurrencies, Indices, Stocks, Bonds);
- Futures & Options, with direct access to 5 global regulated exchanges, including the CME group.
The group operates through different local offices and companies, and it’s regulated by the FCA, the DFSA (as representative office), CySEC, FSA, FSCA, and FSA Labuan.
