Provide technical assistance to computer users. Answer questions or resolve computer and/or communication issues for clients. May provide assistance concerning the use of computer hardware and software.

REASONABLE ACCOMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform the responsibilities of the position with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Follow all company Policies and Procedures, Quality and Environmental Management Systems (QMS & EMS), Kawasaki Production Systems (KPS), Information Systems Standard Operating Procedures (SOP) and any other legal and compliance regulations that may apply such as OSHA.
• Setup, inspect, test, diagnose, repair and document personal computer equipment, communications devices, mobile devices, peripheral equipment and other electronic or Information Technology related devices.
• Perform installs and upgrades of device specific operating systems and software, third party software and KMM developed applications.
• Install, inspect, test, diagnose, repair and document LAN/WAN cabling and infrastructure equipment.
• Provide end user helpdesk support and documentation for client related hardware and software issues.
• Troubleshoot system failures, issues and outages and provide solutions to restore functionality.
• Maintain security options and software in personal computers, virtual machines and networks.
• Maintain proper documentation and help desk.
• Maintain network server and technology tools.
• Setup end-user accounts and ensure security through access controls, system backups and firewalls.
• Provide basic end user training for use of client devices, software and access procedures.
• Develop expertise and train staff on new technologies.