Expeditors

Information System Specialist

Expeditors  •  Memphis, TN (Onsite)  •  3 hours ago
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Job Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

​​​​​​ What does an Information System Specialist do?

Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so much more.

IS Specialist Duties and Responsibilities

  • Support the end users on incidents logged in our online ticket system or help with regional requests
  • Support basic level Windows server and Unix
  • Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement
  • Support on network issues (LAN, WAN, Wi-Fi)
  • Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
  • Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
  • Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
  • On call for after-hours IS issues and prepared to travel and support other offices in the network
  • Server room maintenance and administration (including backups)
  • Automation & Innovation (including PowerShell)
  • Procurement, Asset management, and Inventory
  • Audio/visual equipment maintenance and troubleshooting
  • Telecom administration and maintenance
  • Administration of Expeditors Proprietary Applications
  • Administration of 3rd Party Systems
  • Capacity utilization and planning
  • Helpdesk administration
  • Training
  • Disaster recovery & high availability
  • Cybersecurity
  • Other duties as needed and assigned

Qualifications

A successful candidate will exhibit:

  • Effective written and verbal communication skills in English
  • Time management and task prioritization (including project work)
  • Collaborative mindset
  • Knowledge of latest technologies and industry trends
  • Commitment to company policies and controls
  • Customer service skills
  • 24-hour availability for after-hour incidents & implementations
  • A sense of urgency

Desired Technical Experience:

  • Windows PC troubleshooting, maintenance, and deployment
  • Printers/copiers
  • Networking fundamentals (LAN/WAN), Including warehouse RF setup and configuration
  • Windows Server Administration (including AD and Group policies)
  • Linux Server Administration (fundamentals)
  • Virtualization
  • Remote administration
  • Mobile devices (iOS/Android)
  • Cybersecurity

Preferred Education and Experience:

  • Preferred Bachelor’s Degree
  • IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux
  • Preferred IT helpdesk background

Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

Please note, this opportunity does not sponsor work visas and has no relocation assistance.

Expeditors

About Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.

We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.

To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Bellevue, Washington
Year Founded
1979
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