• Responsible for low to moderate complexity application support to end-users, including user account maintenance, first-line incident response, assisting with upgrades and testing, documentation of incident resolutions, and system changes.
• Assists with the development and implementation of new information systems applications or functionality.
• Assists in the completion of all phases of the project including analysis, design, testing, user training, documentation, implementation, and follow-up.
• Executes test plans.
• Analyzes documents and completes IS maintenance activities and end-user change requests.
• Follows change management policies and processes.
• Investigates, analyzes, and resolves IS user and system problems.
• Communicates with users, management, vendors, and others via email, phone, and face-to-face interaction for data gathering and status updates for all areas of responsibility assigned.
• Must possess good written and verbal communication skills.
• Serves as a system administrator for low complexity applications, including managing installations, upgrades, and daily maintenance.
• Assists system administrators of higher complexity applications in supporting those systems.
• Prepares and maintains documentation of all assigned incidents, changes, and project work.
• Participates in process improvement initiatives as identified.
• Contributes to a positive team environment.
• Develop inter-departmental relationships.
• Actively supports the Mission, Vision, and Values of the organization.
• Completes all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements.
• Performs related responsibilities as required or directed.

EDUCATION:

• Trained professional with knowledge of Healthcare/IS normally acquired through an Associate’s Degree, two to three years of college or technical school, or equivalent work experience.

LICENSURE, REGISTRATION, CERTIFICATION:

• N/A

EXPERIENCE:

• Experience in healthcare information systems supports preferred but not required.