Job Description

Champion Discovery. Deliver Impact. Strengthen Community.

Are you looking for a role where you can combine your organizational expertise, passion for customer service, and tech skills? We are seeking a Technical Assistant to join our Information Services team and play a key role in ensuring smooth operations and excellent service delivery.

Qualifications High school diploma or G.E.D. equivalency required with moderate computer skills, including word processing and spreadsheets. Working knowledge of integrated library systems (ILS) preferred. Excellent communication and customer service skills, ability to work in teams, strong interpersonal relationship skills and attention to detail required to contribute to and foster a positive work culture. Must be able to work: days, evenings, and weekends.

Under the direction of the IS Manager, provides administrative support for the Information Services Department. Primarily responsible for performing various tasks including, but not limited to, maintaining department documentation, maintaining department inventory, assisting with database maintenance related to the ILS (integrated library system), and assisting the System Administrator - ILS with administrative functions of the ILS

Essential Duties and Responsibilities

• Assists with database maintenance relating to the integrated library system (ILS) and 3rd party integrated software systems. Monitors online registration platform for errors and investigating possible workflow edits to improve service, updating Sierra patron records, removing duplicate accounts, etc.
• Support staff via email or phone with basic hardware, software, email, guest account, or ILS issues including Library Lockers.
• Assists with maintaining hardware inventory. Ensuring items are placed on the obsolete inventory list and new items are tagged.
• Assist with maintaining department documentation. Supports department efforts to update or create internal department procedures and/or service support guides.
• Regular and predictable physical attendance.

Required Abilities:

• Demonstrate strong organizational skills, and is detail oriented. Perform duties without direct supervision, determine appropriate time commitments for the task at hand.
• Ability to provide excellent internal and external customer service. Establish and maintain an excellent working relationship with Library staff and guests, respectful of all, and adhering to internal service standards. Maintain composure and demonstrate diplomacy and tact while addressing issues.
• Ability to collaborate and be an effective team member by utilizing skills, knowledge, and support to promote the goals and objectives of the CCPL.
• Handle multiple projects and the pressure of deadlines, coupled with multiple priorities, frequent interruptions, and a variety of situations requiring attention.
• Must have reliable transportation for travel to and from other branches, departments, and outside agencies.

Note: This job analysis describes the nature and level of assignments normally given in this position. It is not an exhaustive list of duties; additional related duties may be assigned.

Note: Applicants must also be able to pass a background check.

Rate: Minimum $14.00 per hour

Pay Grade 3, non-exempt

24 hours/week

Please attach a cover letter and resume to application.

The Clermont County Public Library is an Equal Opportunity Employer