Information Services Analyst
Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services organization – Clinical Lab in the role of Information Services Analyst
We are seeking an Information Services Analyst to support the day‑to‑day operation and maintenance of IU Health’s information systems, applications, and hardware. In this role, you will provide frontline technical support, manage incident tickets, assist with lower‑complexity initiatives, and support system go‑lives; ensuring reliable, responsive service delivery across clinical and operational environments. This role supports our clinical laboratories.
Key Relationships
Reports to Manager – Information Services
Direct reports: None
Shift:Full time, hybrid schedule
Location Indianapolis, IN
The Scope:
The Information Services Analyst provides operational support for hospital information systems, clinical applications, and peripheral equipment. This role focuses primarily on incident ticket management, troubleshooting issues as they arise, and ensuring systems function reliably for end users. The position also supports lower‑complexity projects, assists with go‑live activities, and participates in an on‑call rotation
The Analyst Configures, installs, maintains and upgrades hospital information systems hardware and software under direct supervision. You will administer and maintain security of operating systems. You will provide operational support for the organization's information systems, peripheral equipment, and clinical applications. You will provide onsite support to the organization's internal users of computer applications and hardware. You will perform routine assignments using existing procedures.
Candidate Qualifications
Candidates for this position will be evaluated according to the following criteria and competencies.
Bachelor's degree preferred or equivalent experience.
0–3 years of experience required.
Requires knowledge of multi‑application environments.
Prefers experience with databases or clinical systems.
Key Responsibilities:
Incident & Ticket Management: Monitor, triage, and resolve incoming ServiceNow incident tickets, ensuring issues are addressed accurately and timely.
System & Application Support: Provide operational support for IT systems, desktop hardware, peripheral equipment, and clinical applications.
Troubleshooting: Identify and resolve basic to moderate system, application, or hardware issues following established procedures.
Go‑Live Support: Assist with system implementations and go‑live activities, ensuring effective user support during critical transitions.
Project Support: Contribute to lower‑complexity projects, upgrades, and enhancements under guidance from senior team members.
On‑Call Support: Participate in after‑hours and weekend on‑call coverage on a rotating basis once fully onboarded.
Security & Compliance: Support the administration and maintenance of operating system security protocols.
Documentation: Document resolutions, updates, and procedures within ticketing systems and knowledge bases.
Cross‑Team Collaboration: Work effectively with other IS team members, clinical partners, and operational staff.
The “DNA” for Success
Problem Solver: You enjoy diagnosing issues and finding solutions step‑by‑step.
Service‑Oriented: You provide responsive, professional support to internal users.
Technical Curiosity: You are eager to learn systems, applications, and workflows.
Adaptable: You remain calm and focused while addressing incoming issues and changing priorities.
Detail‑Oriented: You follow procedures carefully and document work accurately.
Healthcare‑Interested: Experience in laboratory, clinical, or healthcare settings is helpful—but curiosity and willingness to learn are just as important.
Reliable: You are dependable and prepared to support users during scheduled on‑call rotations.
Collaborative: You work well within a team environment and ask for support when needed.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
Indiana University Health is Indiana’s largest and most comprehensive system.
A unique partnership with the Indiana University School of Medicine—one of the nation’s largest medical schools—gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training—advancing healthcare for all.
At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross-training development.
