Job Description

Hybrid position

Minimum requirements:

• Strong knowledge of cloud security, Azure or AWS
• Devops CI / CD pipeline implementation and background
• Familiarity with Infrastructure as Code related to Terraform deployments
• Automation focus and process simplification
• Basic knowledge of ISO27001 and PCI DSS 3.2 frameworks related to Network Security
• Kubernetes and container knowledge from Infrastructure Security support perspective

Responsibilities:

• Complete customer calls in a timely fashion
• Actively assist in resolving all customer queries or support incident originating from e-mail or otherwise.
• Assist team members with customer calls or queries.
• Friendly mannerisms and good communication skills towards customers when dealing face-to-face or over remote chosen company communication channels
• Makes clients and their needs a primary focus of one's actions and attention, while developing / maintaining productive client relationships.
• Actively seeks to understand client circumstances, problems, expectations and needs, while resolving problems quickly.
• Monitor and answer technical questions addressed to the security team
• Implemented improved IT processes that have a positive effect on the team's performance or company's bottom line.
• Has a long-term focus and does not wait until having to respond to a demand
• Problems and opportunities are anticipated and dealt with immediately
• Takes an active involvement in problem resolution and where necessary works after hours to ensure that issues are resolved
• Shows foresight to prevent errors or delays in projects
• Administered and Configured Firewall (Checkpoint Vendor preferred)
• Performs production system configuration changes within the project deadline
• Upgrades both the operating system and the software component of the firewall and ensures minimum downtime within project deadline
• Performs setups for both client and business-to-business Virtual Private Networks, and ensures minimum downtime
• Sets up user authenticated access through the firewall according to support center requests
• Grants and removes access through the firewall according to support center requests
• Responds promptly to alerts and incidents to maintain security
• Understands Incident response and escalation chain
• Understands basic security principles and enforces them when a user requests non-security standard access
• Keeps up to date with the latest security trends and technologies
• Completes all project work on time/ as per agreed schedule and communicates progress with all parties concerned
• Takes on additional, unplanned projects or tasks as required by the business and works after hours where necessary