Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Information Rights Adviser
Contract: 12-month fixed term contract
Working hours: 35 hours per week
Salary: From £42,445
Location: London Docklands, Hybrid
Reporting to: Information Rights Supervisor
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
What You’ll Do:
You’ll provide clear written responses to customers looking for answers to enquiries which are often demanding, and you will be confident speaking to individuals over the phone to help them understand how we’ve processed their information. You will review large amounts of information relating to different product areas daily and you’ll be excellent at paying attention to detail so that we won’t disclose information that we shouldn’t be – in line with the legislation. You will get to grips quickly with our processes and redaction tools – so that requests are handled promptly and appropriately. You will need to make balanced and measured decisions about what information to share with a customer and what to withhold – and your rationale will be documented in a structured way – so that we’re able to justify the way we’ve processed requests to customers and the regulator, the Information Commissioner’s Office (ICO).
You’ll spot complicated or sensitive requests and work with colleagues across the organisation to give the right response. You’ll be on the lookout for best practice, always considering how we can use the latest developments to continuously improve how we deal with information requests, and you’ll work flexibly across the team when demand requires so.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria:
It would also be nice for you to have:
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
Let’s Make This Easy.
Apply with your CV and a short supporting statement.
Applications need to be submitted by 23:59 on 23rd July 2026
The next stage would be a phone call with someone from the Talent Acquisition Team
Final stage interviews will take place on 6th and 7th August via Microsoft Teams
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o financial advice, investments and pensions
If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.
When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives.
Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website.
