Job Description

• Information and Retail Assistant, Clerk Grade 1/2
• Casual role
• Located at Bobbin Head Visitor Centre – Ku-ring-gai Chase National Park
• Casual rates apply ($41.46 to $45.08 per hour) plus relevant weekend/Public Holiday loadings and employer's contribution to superannuation.
• Conditions of employment as per the relevant Award

Do you want your work to make a difference for NSW?

Working to protect the state’s environment and heritage.

About the role

National Parks and Wildlife Service has a unique opportunity for a casual Information and Retail Assistant to work as part of the Greater Sydney team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage.

We are seeking a motivated and customer-focused Information and Retail Assistant to deliver high-quality visitor services within the National Parks and Wildlife Service.

This is a frontline role where you will be the first point of contact for visitors and as an Information and Retail Assistant, you will provide professional and focused customer services through the provision of visitor information, site reception services, collection of fees, maintain cleanliness of the centre and demonstrate effective retail/merchandise sales and generate related reports.

What You’ll Do

• Provide friendly, professional customer service to visitors in person, over the phone and online
• Deliver accurate information about park locations, activities and services
• Effectively merchandise retail products, process sales transactions, manage inventory and prepare related reports, while maintaining accurate cash handling and reconciliation practices
• Support administration activities, including data entry, reporting and record keeping
• Assist with maintaining a well-presented visitor centre and retail space
• Contribute to a positive visitor experience by promoting services, events and products

About You

We are looking for a friendly and reliable team player who thrives in a fast-paced, visitor-facing environment and enjoys working collaboratively as part of a dynamic team. You are detail-oriented, customer-focused and possess sound technical skills, with experience using point-of-sale systems for retail transactions and completing accurate reporting and reconciliation tasks. You will have strong communication skills, the ability to engage with a diverse range of people and take pride in delivering excellent customer service. You are committed to workplace safety and comfortable balancing customer service, administration and retail responsibilities. A positive attitude, teamwork and a genuine interest in creating great visitor experiences will set you apart.

You will bring:

• Experience in a customer service, retail or visitor services environment
• Strong communication skills and the ability to engage with a wide range of customers
• Confidence using digital systems and Point of Sale platforms
• Attention to detail and the ability to manage cash and administrative tasks accurately
• A proactive, team-oriented approach with a focus on delivering great visitor experiences

Essential requirements

• Experience in a retail environment including dealing with customer enquiries in a reception or frontline service area, cash handling procedures and using digital Point of Sale software.
• A current Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring this check in line with the Child Protection (Working With Children) Act 2012.
• Availability to work weekdays, weekends, school and public holidays based on roster requirements, with a minimum provision of 5 days availability per month.
• A current Australian driver’s licence and first aid certificate or willingness to obtain one.

For more information read the full Role Description: Information and Retail Assistant

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

What we can offer you

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training.

What we do

About NSW National Parks & Wildlife Service

Visit a park

Greater Sydney Branch Overview

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen, New Zealand Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.

Applications close Tuesday 21st July 2026 at 11:55pm

Should you require further information about the role please contact Michelle Holder via Michelle.Holder@environment.nsw.gov.au or on 02 9472 8948

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.npws.gov.au or contacting Lila Snow on 02 9995 5095 (please mention reference number 551354).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn.

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