Job Description

Job Location: Fello at The Mall - Annapolis, MD 21401
Position Type: Full Time / Part Time
Salary Range: $23.50 Hourly

Job Shift: Office Hours (Some Evenings/Weekends)
Job Category: Corporate SupportsAt Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated.
The Information & Resource Specialist plays a critical role in supporting people with disabilities and their families by facilitating access to vital information and resources. The Information & Resource Specialist will greet guests and support space logistics at Fello at The Mall. As the first point of contact, this role ensures people receive personalized assistance and high-quality customer service.

QualificationsThe ideal candidate brings strong customer service experience, excellent communication skills, and the ability to adapt their approach to meet the needs of diverse audiences. They are skilled in navigating or learning social, legal, educational, and health-related systems and are comfortable working in a fast-paced environment with multiple stakeholder needs. They should demonstrate strong organizational skills, attention to detail, and the ability to manage shared inboxes, resource databases, and program logistics. A commitment to inclusion, teamwork, and Fello’s mission is essential.
This position requires a high school diploma and experience in customer service and/or resource navigation. Lived experience as a person with a disability or a family member is preferred. Proficiency in MS Word, Excel, Outlook, and databases is required. #WeAreFello2025
This position includes an award-winning total rewards (benefits) package and paid professional development opportunities.
Fello is an equal opportunity employer which means we provides equal opportunity to all qualified candidates without regard to race, color, religion, ancestry, sex, gender, gender expression, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. To provide equal employment and advancement opportunities to all candidates, employment decisions at Fello will be based on merit, qualifications, and skills. Fello highly encourages all employees to become fully vaccinated against COVID-19 and other communicable diseases.