Job Description

NORCAP works to improve aid to better protect and empower people affected by crisis and climate change. We do this by providing expertise and solutions to humanitarian, development and peacebuilding partners, because we believe working together is the best way to reduce needs, risks and vulnerability over time. We seek and promote more effective ways of working at the global level and in the field. NORCAP’s aim is not only to reduce needs, but also to create choice and opportunity for vulnerable people. NORCAP works with and through our partners to improve aid in two complementary ways:

• We provide targeted expertise to strengthen our partners’ response.
• We collaborate with partners to develop solutions to un‑met gaps and challenges.

In line with our strategy, NORCAP is developing an Emergency Response Roster consisting of highly experienced, field-oriented specialists who can deploy rapidly to complex emergencies and provide operational surge support, normally for 3–6 months.

The roster is designed to provide timely humanitarian surge support to UN agencies responding to sudden onset crises and humanitarian emergencies. Specialists in the roster will provide complementary, sequenced, support at country and field level in crises, based on identified operational needs.

Key characteristics of the specialists in the Emergency Response  Roster:

• Ready to deploy within ≤14 days
• General good health and able to operate in complex and high-risk environments
• Have extensive experience from UN or inter-agency operations
• Contribute to operational impact at country and field level.
• Be flexible and agile

The Information Management Specialist will provide technical and coordination support for humanitarian information management at country and sub-national level in sudden-onset and complex emergencies by strengthening information management systems, supporting analysis and evidence-based decision-making, and ensuring that relevant, timely and actionable information is available to response actors.

They will support partners and humanitarian coordination structures to establish, strengthen and maintain effective information management systems during emergency responses. They work across UN agencies, government counterparts, national and international NGOs, clusters/sectors, inter-agency coordination mechanisms and other relevant response actors.

Disclaimer:

Please note that inclusion in the emergency response roster does not guarantee assignments with NORCAP and is not a permanent position. Being a part of the roster indicates a higher level of readiness and suitability for rapid emergency response assignments.

The Information Management Specialist provides both technical and coordination support to ensure that information is collected, managed, analysed and presented in ways that support operational decision-making. This includes:

• Establishing or strengthening information management processes,
• data flows and standards;
• developing and maintaining key information products; conducting analysis; identifying information gaps;
• and facilitating information-sharing between response actors.

A core function of the role is to ensure that information management is practical, decision-oriented and responsive to operational needs, rather than focused solely on data collection or production of information products.

The Information Management Specialists may support:

• The development of common information management strategies, systems, data standards, reporting mechanisms, dashboards, maps and analytical products,
• preparedness and contingency arrangements.

The role is time-bound and should strengthen existing partner and coordination capacity, with a clear focus on knowledge transfer, transition and handover.

General Responsibilities (The specific responsibilities will be different for each assignment, based on the needs and the context of the response)

Information management systems

• Support and strengthen cluster, sector, inter-sector/inter-cluster and other relevant humanitarian coordination structures at national and sub-national level
• Assess information needs, existing systems and key information gaps.
• Establish or strengthen practical IM systems, processes and data flows.
• Develop and maintain common datasets, reporting tools and data standards.
• Ensure appropriate data quality, protection and information-sharing practices.
• Support transition and handover of IM systems and responsibilities.

Analysis and information products

• Collect, consolidate and analyse humanitarian and operational data.
• Produce timely and actionable information products, including dashboards, maps and analysis.
• Support needs assessments and analysis of response coverage, gaps and trends.
• Translate data and analysis into clear information for operational decision-making.

Information Management Coordination

• Coordinate Information Management processes across clusters, sectors, agencies and other response actors.
• Support Information Management working groups, coordination forums and common reporting processes.
• Advise response teams and coordination structures on information needs, systems and analysis.
• Promote harmonised approaches and reduce duplication in information collection and reporting.
• Strengthen the capacity of national and local actors through coaching and practical support.

Find more details about the core pool, and Information Management specialist roles and responsibilities here

Minimum required Experience:

• Minimum 7 years of international humanitarian experience
• Minimum 3 international humanitarian missions working in complex emergency settings, high-risk and hardship environments at coordination/management level
• Recent operational emergency experience, preferably within the last five years
• Prior UN or inter-agency experience. Experience with multiple UN agencies will be an added value.

Language Requirements:

• Mandatory Full professional proficiency in English, and at least one of French, Arabic, Portuguese or Spanish

Other Requirements:

• Proven experience in humanitarian information management in emergency and/or complex crisis contexts.
• Demonstrated experience establishing or strengthening IM systems, processes and data flows.
• Demonstrated experience in humanitarian data collection, management, analysis and visualisation.
• Demonstrated experience developing information products such as dashboards, maps, datasets and analytical reports.
• Demonstrated understanding of humanitarian coordination structures and the role of IM in supporting coordination and decision-making.
• Ability to translate complex data and analysis into clear, timely and actionable information.
• Demonstrated ability to coordinate IM processes across multiple organisations and stakeholders.
• Knowledge of data protection, responsible data management and information-sharing principles.

What We Offer

• In recognition of your expertise and contributions, we provide the following benefits and opportunities:
• Rewarding work for a renowned global organisation
• Access to a network of humanitarian, peace, and development professionals
• A dedicated Staff Care Unit
• Salary and benefits in accordance with NORCAP´s framework for international assignments

Our Values & Commitment

NORCAP is part of the Norwegian Refugee Council (NRC).

All NRC employees are expected to act in accordance with the organisation's values. Being dedicated, innovative, inclusive, and accountable are behaviours and beliefs that guide how we work and how we build relationships. We are committed to creating a safe, respectful, and inclusive workplace where everyone feels valued, empowered, supported, and a genuine sense of belonging.

NORCAP values diversity, equity, and inclusion and welcomes applications from all qualified candidates. We believe that a diverse workforce strengthens our ability to respond effectively to the needs of people affected by crisis.

NRC has a zero-tolerance stance toward any form of exploitation or abuse, including sexual exploitation, abuse, and harassment (SEAH), and we do not tolerate inaction when concerns arise.

All offers are subject to reference and background checks conducted in line with our safeguarding standards, and NORCAP reserves the right to conduct a full background check on shortlisted candidates.

How to Apply

• Based on what you have read so far, do you think you could be a good fit? If so, please follow these steps and apply!
• When submitting your application, kindly register in English your full employment history and education. Please include your full name as written in your passport. Uploaded CVs alone will not be reviewed.
• NORCAP reserves the right to conduct a full background check on shortlisted candidates.
• An approved Health Certificate will be required prior to contract commencement and assignment.
• Feedback will be given to all applicants within four weeks after the closing of this advertisement.
• Apply before 23rd September 2026, 11:59PM Central European Time

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH