What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

The Information Management Coordinator (IMCo) is responsible for and coordinates information management (IM) at a delegation. S/he covers the delegations of Manila, Beijing Regional, and Bangkok Regional, including sub-sites.

The IMCo ensures efficient and compliant IM practices in line with institutional guidelines. IMCo works closely with the IM Head of region for Asia & Pacific to address IM-related issues and provide guidance.

Accountabilities & functional responsibilities

• Ensures coherence in information management practices across the delegations and subsites under his/her responsibility; conducts regular visits to support and monitor IM practices.
• Develops IM action plans in consultation with delegation management and IM Head of Region; ensures follow-up and supports (Executive) Assistants and IM Officers in their implementation.
• Implements, promotes and monitors IM guidelines, initiatives, tools and, more broadly, T&I division activities to strengthen consistency in information management practices.
• Acts as the reference person for information management-related questions; promotes a consistent approach and ensures coordinated responses to IM matters
• Based on analysis of needs and processes, proposes, and implements solutions to improve the management of the information life cycle
• Actively develops internal collaboration and synergies with other departments, particularly staff responsible for data management, to identify information management risks and ensure the application of IM guidelines and standards.
• Ensures compliance with information and data security (including Data Protection Office (DPO) recommendations) and other institutionally approved rules.
• Systematically organizes or supervises information or training sessions for staff on IM subjects in coordination with the (executive) assistant & IM officer.
• Contributes to the global regional thinking and orientations regarding information management strategies.
• Evaluates and ensures that IM competencies are in place and that the setup is adapted to delegation needs (including IM relays)
• Acts as the technical supervisor of (Executive) Assistants and IM Officers on IM-related matters: participates in their recruitment and provides guidance, support, and coaching, as well as arranges training to strengthen their information management skills and practices.

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Reports to (role)

• Head of Delegation / Head of Support / Deputy Director Communication & Information Management 1

People management responsibilities

Yes

Scope & impact

• Geographic remit: the delegation(s) or headquarters department(s) covered.

Relationships

• Internally, interacts with delegation’s management, coordinators, (executive) assistants & IM officers)
• Liaises with Head of IM Region (field) and other IMCos
• Externally, interacts with IM counterparts in other organizations (ex. to exchange information management practices, etc.)

Certifications / Education required

• University degree, specialized diploma in information management, information security, archival science, librarianship or an equivalent qualification
• Excellent command of English. Knowledge of French, Spanish or other additional language(s) an asset.
• Proficient in the use of IT Office and information management tools

Professional experience required

• 10-12 years’ confirmed practical IM experience, including:
  - as (Executive) Assistant & IM Officer (ICRC),
  - IM officer/manager positions (external).
• Experience in an international working environment, abroad or with an international organization.
• Experience in leading a team and in change management.