Job Description

NOTE: The above Pay Range only applies to applicants who perform the job within the US and to applicants classified by CRS as International Assignees. Staff hired on local payroll would follow the respective Country pay range. Your recruiter can share more about the specific salary range for your anticipated work location during the candidate selection process

Position duration: (Tentative July 1, 2026 – December 31, 2027)

Project Overview

Catholic Relief Services is implementing a global emergency response initiative designed to deliver timely, life‑saving humanitarian assistance in rapidly evolving crises worldwide. Over 18 months, the program enables fast, flexible action to address urgent needs arising from sudden shocks and protracted emergencies. It supports critical humanitarian sectors through context‑appropriate assistance while emphasizing operational readiness, locally led implementation, accountability to affected communities, and safe, dignified programming. The initiative strengthens the organization’s ability to respond at speed and scale in complex and resource‑constrained environments, ensuring help reaches people most in need when it matters most.

This position is embedded within the CRS Humanitarian Response Department (HRD) and is responsible for strengthening Information Management (IM) as a core function, ensuring that data systems, workflows, and tools support evidence-based decision-making across programming. This role is responsible for the integration of spatial and programmatic data into user-friendly dashboards and reporting tools, enabling real-time visualization and progress tracking. It also promotes the use of advanced analytics and artificial intelligence (AI) to enhance data processing, generate insights, and improve decision-making efficiency. The incumbent supports the effective and scalable use of CRS’s core ICT4D and information management systems, facilitating timely data collection, analysis, visualization, and dissemination, and ensuring that the ICT4D Technology Portfolio meets the agency’s programmatic needs. Roles and Key Responsibilities

• Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda.
• Function as a technical product lead of the Humanitarian Response IM platform, ensuring effective administration, adherence to the correct security posture, and application of standard operating procedures.
• Act as advisor on the humanitarian response IM platform contributing to adoption scale, in close partnership with key stakeholders. Provide technical support for configuring/handling complex scenarios and implementing integrations with other ICT4D systems.
• Support research and analysisof core ICT4D technologies to help drive appropriate innovation, scaling, and rolling out of new releases in accordance with existing standards.
• Implementthe operationalization and decommissioningof new and existing platforms respectively in the ICT4D Technology Portfolio in accordance with existing standards.
• Contribute to capacity strengthening and learning initiatives in ICT4D for staff and partners through helping develop learning and training strategies and agendas/curriculums, conducting trainings and workshops, convening a community of practice, and coaching.
• Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda.
• Support monitoring and analysis of the Humanitarian Response platform and other related key ICT4D platforms for identifying new scale opportunities and establishing product roadmaps.

Knowledge, Skills, and Abilities

• Demonstrable experience developing and following standard operating procedures for technology use.
• Strong understanding of software development lifecycle and service delivery.
• Basic understanding with human-centered design (HCD) approaches.
• Basic understanding of CRS’ procedural concepts that the CT4D platform supports (MEAL, HRD etc.).
• Ability to evaluate the value addition and impact through the platforms supported.
• Detail oriented in terms of time management, communication, teamwork, creative thinking, analytical, problem solving
• Ability to handle multiple priorities in a fast-paced environment.
• Skills leveraging strategic, analytical, human-centered ICT problem-solving and systems thinking with the capacity to see the big picture and ability to make sound judgment for improved innovations and technologies.
• Good relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.
• Presentation, facilitation, and training skills.

Preferred Qualifications

• Experience in supporting end users in solving adoption and technology related issues and challenges.
• Experience using and configuring current CRS technologies.

Required Languages Proficiency (verbal and written) in English. One of French, Spanish, or Arabic an advantage.

TravelMust be willing and able to travel up to 30%. Should have the capacity to live and work in difficult/stressful environments and serve wherever agency needs dictate. 

Supervisory Responsibilities No

Basic Qualifications

• Bachelor’s degree in information systems, engineering, or IT related field or equivalent experience.
• Minimum 5 years of experience in administration, maintenance development, designing and operationalization of software systems.
• Experience training both technical and non-technical stakeholders on system lifecycle, best practices, system enhancements and maintenance cycles.
• Demonstrated experience leveraging digital technologies in international development, humanitarian and/or low resource contexts.

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

WHAT WE OFFER

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Salary and Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS is an Equal Opportunity Employer.