Nationwide Children's Hospital

Information Desk Specialist - Patient Relations/Info Desk

Nationwide Children's Hospital  •  United States (Onsite)  •  4 hours ago
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Job Description

Schedule: Part-time, Monday-Friday (12:00pm- 4:00pm)

The employee will have primary responsibility at Urgent Care Desk, with ability to work other desks as needed.

Greets visitors, responding to inquires or problems and directing visitors to requested locations. Essential Functions:

  • Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
  • Provides information about the organization's services, policies, and procedures to visitors.
  • Maintains and updates records of visitors, inquiries, and complaints.
  • Monitors and maintains the cleanliness and organization of the information desk area.
  • Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.


Education Requirement:

High school diploma, required.


Licensure Requirement:

(not specified)


Certifications:

(not specified)


Skills:

  • Must possess general office and multitasking skills.
  • Requires good listening and excellent interpersonal skills.
  • Knowledge of standardmedical terminology.
  • Ability to type 35 words per minute.
  • Ability to maintain confidential information.
  • Enjoys working with the public and possesses a friendly, helpful attitude.


Experience:

Two years of customer service experience, required.


Physical Requirements:

OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Standing, Walking

FREQUENTLY: Decision Making, Interpreting Data

CONTINUOUSLY: Audible speech, Color vision, Computer skills, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting


Additional Physical Requirements performed but not listed above:

Talking on phone/in person Constantly (67-100%)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Nationwide Children's Hospital

About Nationwide Children's Hospital

Nationwide Children’s is one of America's largest pediatric hospitals, an international leader in research and is ranked in all 10 specialties on U.S. News & World Report’s 2025-26 “America’s Best Children’s Hospitals” list. Our staff, comprised of 1,600 medical professionals and over 16,000 employees, provides state-of-the-art pediatric care for 1.8 million patient visits annually. And, according to the Children’s Hospital Association, Nationwide Children's is the #1 provider of pediatric surgery in the country.

Our doctors represent every major pediatric sub-specialty. With over 50 locations throughout Ohio, signature programs include heart, cancer, gastroenterology and neonatology care, all of which are internationally recognized. Tim Robinson is CEO of Nationwide Children’s Hospital, which includes the Abigail Wexner Research Institute at Nationwide Children’s Hospital, Nationwide Children’s Hospital Foundation and The Center for Family Safety and Healing at Nationwide Children’s Hospital.

As home to the Department of Pediatrics of The Ohio State University College of Medicine, Nationwide Children’s physicians train the next generation of pediatricians and pediatric specialists. The Abigail Wexner Research Institute at Nationwide Children’s Hospital is one of the Top 10 National Institutes of Health-funded freestanding pediatric research facilities. Nationwide Children’s remains true to the original mission since its founding in 1892 of providing care regardless of a family’s ability to pay. More information is available at NationwideChildrens.org.

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Columbus, OH
Year Founded
1892
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