The Information Attendant serves as a key frontline representative at the Mayo Clinic Campus, ensuring a professional, welcoming experience for Patients, Visitors, and staff. This role involves greeting and assisting individuals with courtesy while maintaining confidentiality and adhering to HIPAA and Mayo Clinic policies. Attendants provide accurate wayfinding support, access and print Patient Appointment Guides (PAGs), Verify patient information, and manage requests for wheelchair transport, oxygen, and other needs using the EPIC system. Responsibilities also include placing patients in wheelchairs and escorting them to safe locations for pickup or further care. They report environmental concerns such as spills to help maintain a clean and safe facility and are trained to respond appropriately in emergencies, including calling codes and staying calm under pressure.
Attendants also answer general questions related to video appointments, scheduling, Mayo Clinic facilities, and local resources. This includes providing information about area events, lodging, transportation, dining, and other visitor services. Additional responsibilities include managing coat check and luggage services, coordinating the return or shipment of lost and found items and facilitating the return of borrowed medical equipment such as oximeters, Holter monitors, and blood pressure cuffs.
Attendants restock brochures and supplies, use communication systems for time-sensitive messaging, and provide basic comfort assistance to patients and visitors. They also assist with onboarding new staff, participating in department huddles and sharing relevant updates to support team awareness and continuous improvement. The information attendant carries out all aspects of the job while displaying good judgment and problem-solving skills and assumes the responsibility of self-development within the role.
High school diploma or equivalent is required. Previous experience in a hospital, clinical, or customer-focused setting is preferred. Must be able to work independently and demonstrate adaptability in a fast-paced, dynamic environment.
This role requires the physical ability to bend, lift, and carry up to 50 pounds, as well as the stamina to stand or walk for extended periods. Strong communication, telephone, and interpersonal skills are essential for interacting effectively with patients, visitors, and staff. Emotional resilience and a compassionate, respectful approach are key, as this position plays a vital role in delivering a positive experience for all. This position may include varied hours, including days, evenings, weekends and holidays with rotating days off. Basic computer skills are essential.
This position is Limited Tenure. Limited Tenure (LT) means that if you are offered the position and accept it:
You will be categorized as a regular employee during this tenure, but employment will be terminated at the established end date.
You commit to stay in this position until the end of the tenure (approximately 24 months from date of hire) before you become eligible to transfer to a new position.
After the completion of the limited tenure assignment, it is your responsibility to secure another role within Mayo through the job vacancy process or employment will be ended upon the completion of the limited tenure assignment.
During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.
This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
