Job Description

Posting number: 27-01334

Department: 005 Department of Administrative Services

Job classification: Temporary Worker - Administrative Support

Posting type: Open

Categories: Office and Administrative Support

Summary

This is a non-merit, temporary position. Candidates must follow the instructions in the "To Apply" section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

The State Historical Society of Iowa has been a trustee of Iowa’s historical legacy since 1857. With a dual mission of preservation and education, it maintains a museum, a research center and seven historic sites. The society preserves and provides access to Iowa’s historical resources through a variety of statewide programs, exhibitions and projects while serving as an advocate for Iowa’s past and connector to the future. The ideal candidate will have experience working at a history and cultural organization. History.iowa.gov

Job Description

The State Historical Society of Iowa is looking for an Information Desk Ambassador, to report to the Events & Community Engagement Manager. The Information Desk Ambassador must work from the State Historical Building in Des Moines at least two days per week during public hours, which are currently Tuesday through Friday, 9 a.m. - 4:30 p.m. and Saturdays 9 a.m. – 3 p.m. Special events may require hours outside of business hours but will be shared with plenty of advance notice. This position will provide customer service to museum visitors and event attendees, direct phone calls, help set up tables and chairs for events and support State Historical Society of Iowa staff with various projects as needed.

Description of work:

• Welcome and check-in visitors. Explain building layout and answer museum exhibit navigation questions.
• Answer phone calls and make transfers to appropriate team members. Return voicemails as requested. Verbally promote membership program, facility rentals, donations and other events and programs.
• Welcome and give orientation to school groups. Explain museum rules and navigation, and answer student and chaperone questions.
• Walk through exhibits at least once, hourly.
• Assist in event set up/tear down throughout all floors/spaces of the State Historical Building by moving and lifting furniture or equipment weighing up to 25 pounds.
• Assist with projects such as mailings, cataloging collections items, and other projects as assigned.

Essential Functions

• Maintain a positive, attentive attitude when interacting with co-workers and the public.
• Demonstrate excellent written and verbal communication skills via phone and email.
• Proficiently enter and update information with minimal supervision.
• Proactively organize work, take care of details, and adhere to a routine to keep pace and comply with all requirements, at the agency, state and federal levels.

It is the policy of this state to provide equal opportunity in state employment to all persons. An individual shall not be denied equal access to state employment opportunities because of race, creed, color, religion, national origin, sex, age, or physical or mental disability.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Qualifications

There are no minimum qualifications for temporary positions