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Abbott is seeking a highly capable Informatics Technical Specialist II (ITS II) to support the commercial activation and expansion of AlinIQ Digital Health Solutions in Vietnam.
The ITS II plays a critical role beyond traditional implementation - acting as:
• A technical delivery expert
• A trusted partner for customers to support and expand existing AlinIQ systems
• A key contributor to building Abbott’s first reference sites in Vietnam
Role Purpose
A skilled technical specialist responsible for end-to-end delivery of AlinIQ solutions, capable of operating independently in complex and non-standard environments while supporting customer adoption and value realization.
The ITS II combines:
• Hands-on technical implementation expertise
• Practical understanding of laboratory workflows
• Strong customer engagement skills
to ensure successful deployments that drive measurable operational improvements and establish Abbott as a trusted digital partner.
Key Responsibilities
1. Implementation & Post-Implementation Delivery Excellence
• Independently implement, configure, and integrate AlinIQ solutions
• Execute project plans with strong ownership, quality, and risk management
• Handle system validation, troubleshooting, and issue resolution in live environments
• Delivering user and technical training adapted to varying customer maturity
2. Workflow Analysis & Solution Expansion
• In collaboration with the DHS Consultant (commercial), assess current laboratory workflows, including manual validation processes and inefficiencies
• Support identification of further automation opportunities (e.g., auto-validation, TAT improvement)
• Suggest opportunities to increase the utilization of AlinIQ products in existing laboratories
3. Integration in Complex IT Ecosystems
• Configure and support integration with LIS / middleware and the analyzer fleets (multi-vendor environments)
• Work closely with customer IT teams and third-party vendors to resolve interface and connectivity challenges
4. Customer Engagement & Market Development
• Build strong, trust-based relationships with lab directors, IT teams, and hospital stakeholders
• Support pilot deployments and early-stage implementations, including measurement of outcomes (e.g., TAT reduction, automation rates)
• Contribute to developing local reference sites, a key success factor for market expansion
5. Continuous Improvement & Feedback
• Capture customer feedback and provide input for product and solution enhancements
• Maintain accurate project documentation and system records
• Share learnings across the regional team to accelerate capability building
Qualifications
• Bachelor’s degree in Computer Science, Information Systems, Medical Informatics, or related field
• Typically 2–4 years of experience in healthcare IT, laboratory informatics, or related technical roles
• Experience with LIS, middleware, or diagnostics systems strongly preferred
Core Skills & Experience
1. Technical Expertise
• Solid understanding of laboratory workflows and systems
• Hands-on experience with:
o LIS / middleware
o Analyzer integration and configuration
o System deployment and support
• Working knowledge of:
o Interfaces and data integration (e.g., HL7 concepts)
o Basic database concepts
2. Execution & Problem Solving
• Able to work independently with high accountability and quality focus
• Strong troubleshooting capability in:
o Non-standard environments
o Resource-constrained settings
• Structured and analytical approach to resolving issues
3. Customer-Facing & Consulting Skills
• Strong communication and interpersonal skills with confidence in customer-facing situations
• Ability to:
o Translate technical concepts into business and workflow impact
o Train users across different skill levels
• Emerging ability to support consultative conversations (workflow, efficiency, outcomes)
Vietnam Market-Specific Capabilities
• Ability to work effectively in:
o Low digital maturity environments
o Mixed manual/automated workflows
• Experience dealing with:
o Local IT vendors and systems
o Integration ambiguity and evolving requirements
• High level of:
o Adaptability and resilience
o Cultural awareness and stakeholder management
4. Key Competencies
• Customer-centric mindset and service orientation
• Attention to detail and strong quality standards
• Proactive approach to identifying risks and solutions
• Willingness to learn and grow in a fast-developing market
• Team collaboration across local and regional teams
5. Travel Requirements
• Willingness to travel up to 70–80% across Vietnam
• Flexibility to support critical project phases and go-lives
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
Customer Service
CRLB Core Lab
Vietnam > Ho Chi Minh City : Me Linh Point Tower
Standard
Not specified
Not Applicable
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
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We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
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