InterScripts, Inc.

Informatics Support Specialist

InterScripts, Inc.  •  Medellín, CO / Colombia, CO (Onsite)  •  6 days ago
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Job Description


Informatics Support Specialist - Bilingual

Medellín, Colombia | Full-Time | Onsite


We are seeking a detail-oriented and organized Informatics Support Specialist to support Clinical Informatics teams within a healthcare environment. This role focuses on operational support, reporting, documentation management, and workflow optimization initiatives related to healthcare IT systems and clinical operations.


The ideal candidate will have experience in healthcare IT support, reporting/analytics, ServiceNow ticket management, and healthcare workflows. Exposure to Epic, EMR/EHR systems, and clinical documentation improvement initiatives is highly preferred.


Key Responsibilities:


  • Support Clinical Informatics and healthcare operations teams

  • Prepare KPI reports, usage metrics, and operational analytics

  • Assist with ServiceNow ticket triage and workflow support

  • Support documentation optimization and flowsheet reduction initiatives

  • Create and maintain reports, documentation, and process materials

  • Coordinate small-scale healthcare IT and informatics projects

  • Collaborate with clinical, operational, and technical teams


Requirements


  • 3+ years of experience in Healthcare IT Support, Clinical Informatics, or related roles

  • Experience with healthcare systems, reporting, and operational analytics

  • Familiarity with ServiceNow or similar ticketing platforms

  • Strong written English communication and documentation skills

  • Excellent organizational and problem-solving abilities


Preferred Qualifications


  • Epic knowledge or Epic workflow exposure

  • Experience supporting EMR/EHR systems

  • Understanding of healthcare terminology and clinical workflows

  • Exposure to documentation optimization or healthcare informatics initiatives
InterScripts, Inc.

About InterScripts, Inc.

InterScripts delivers comprehensive IT services and solutions across multiple industries, supporting both commercial enterprises and government organizations. Our core capabilities include system integration, application development, application support, data extraction, data conversion, and enterprise data management.

We help organizations modernize operations by strengthening data governance frameworks, integrating enterprise systems, and streamlining workflows by reducing operational costs, minimizing risk, and improving data accessibility and decision-making.

InterScripts is a leader in data management solutions, offering secure data archival and legacy system decommissioning through our platform, BytePad. Our digital transformation expertise enables clients to modernize legacy environments, optimize infrastructure, expand self-service capabilities, and improve operational efficiency across the enterprise.

As a HITRUST r2, SOC 2 Type II, ISO 27001:2022, and ISO 9001-certified organization, we are committed to minimizing risk and ensuring the successful development, support, and long-term maintenance of mission-critical systems. Our services and staffing solutions are designed to deliver measurable value, scalability, and long-term sustainability.

Healthcare Expertise

InterScripts supports large healthcare organizations with a comprehensive range of specialized services, including:

Data Governance and Data Management

System Integration

Application Support (Tier 1, Tier 2, and Tier 3)

MyChart Support and Clinical service Desk

Data Archival and Legacy System Decommissioning

EHR and ERP System Transition and Conversion

CRM Platform Implementation and Support (ServiceNow, Salesforce, Microsoft Dynamics)

Within the healthcare domain, we specialize in EHR and ERP system transitions, structured data migration, and system conversion, ensuring seamless modernization while maintaining data integrity, regulatory compliance, and operational continuity.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
South Riding, Virginia
Year Founded
2017
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