Job Description

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the role

The Industry Consultant role at Syncron is a diverse role in our Field Team with the primary aim to bring customer industry and business expertise to everything we do. The role is multi-faceted and includes Client engagement as a part of sales cycles and existing customer development, being a key source of knowledge to support all of our internal teams with industry context, latest trends and positioning of solution strategic value. You will also act in a critical partnership with the Product Marketing team to deliver robust growth strategies and team enablement in your particular area of expertise.

What would you do?

• Industry and business strategy consulting in strategic customer engagements.
• Key partner to the Client Executive, Customer Success and Solution Consulting organizations in strategic customer engagements.
• Advocating and supporting the creation of customer aftermarket development paths and value mapping with customers / prospects.
• Monitoring and synthesizing of industry trends and customer feedback.
• Partner to the Product organization in product seeding in the market with customer pilots – including support of solution design as required.
• Key collaborator in Product strategy with industry and customer insights.
• Recognized expert and owner in their domain in the customer context.

Who you are? / What we expect

• Deep experience of the Aftersales and Service domain at an operational and strategic level – you will work across all areas, but have a specialised responsibility in Service Contracts and Warranty.
• Deep experience in at least one of the areas of Service Contracts and/or Warranty, at an operational and strategic level.
• Ability to work autonomously, independently taking the initiative to drive action and lead business teams to growth in their focus area.
• Passionate about aftermarket and in the key area(s) of focus.
• Ability to speak with authority and credibility with customer stakeholders at all levels.
• High influencing skills to drive a growth and change mindset with OEMs and Aftersales organizations.
• Confident presenter, comfortable to lead discussions and presentations.

We offer

• Global & inclusive culture – Work with talented, diverse teams across multiple countries and cultures, with opportunities to collaborate internationally.
• Growth & development – Access to learning, development and career opportunities to help you build your skills and progress at Syncron.
• Flexible ways of working – A flexible approach to where and how you work, supporting collaboration while recognising the importance of work-life balance.
• Meaningful impact – Work on innovative SaaS solutions that help some of the world’s leading manufacturers transform their aftermarket and service operations.

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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