Job Description

Location /Territory : Arizona, New Mexico, Utah, Colorado

Reporting to: MiningIndustry Leader

The Industry Account Specialist – Miningis responsible for developing, managing, and expanding client relationships within the hard rock, coal and aggregate miningsectors. This role combines strong value-based selling with account management and industry knowledge to help customers achieve greater operational efficiency, sustainability, and profitability. Acting as a trusted advisor, the Account Specialist aligns company solutions with customer objectives, delivering measurable value and long-term success

Success Excellence in the Mining Industry Account Specialist role is measured by the capacity to cultivate deep, strategic partnerships across mining organizations and deliver high-impact, customer-centric solutions that drive measurable reliability improvements and generate multi-million-dollar value across our national mining portfolio

Key accountabilities

• Develop and expand customer relationships across all organizational levels, from front-line operators to senior executives, ensuring trust, partnership, and long-term value delivery.
• Drive account growth through upselling, cross-selling, and new business development, achieving revenue, margin, and growth targets.
• Deliver technical expertise and product value by leading customer seminars, product demonstrations, and operational improvement programs that highlight measurable efficiency, sustainability, and cost-saving outcomes.
• Serve as the trusted primary contact for clients, ensuring seamless service delivery, adherence to safety standards, and rapid resolution of customer needs or concerns.
• Collaborate cross-functionally with R&D, Innovation, and Sales teams to align solutions with customer objectives while providing actionable insights on market and industry trends.
• Monitor and report account performance, highlighting ROI, production savings, and sustainability impact through structured reviews and success stories.
• Leverage CRM and digital tools (Salesforce, Teams, Excel, LinkedIn, etc.) to track opportunities, record interactions, manage calendar planning, and support sales enablement.
• Maintain strong field presence with 60%+ travel, engaging directly with customer sites, industry trade shows, and internal training to strengthen relationships and industry visibility.

THE PERSON

Attributes

• Strong relationship builder with the ability to connect credibly individual site management, District & Regional Management, and executive leadership.
• Commercially driven mindset with proven ability to achieve growth through consultative, value-based selling and account expansion.
• Technical aptitude in applications within the mining industry, with the ability to translate challenges into solutions.
• Customer-first orientation that emphasizes delivering measurable efficiency, sustainability, and profitability improvements.
• Analytical and results-focused with the ability to quantify ROI, track KPIs, and present compelling customer success outcomes.
• Digitally proficient in CRM and productivity platforms (Salesforce, Teams, Excel, LinkedIn) for opportunity management and performance reporting.
• Highly mobile and adaptable, comfortable with 50%+ travel, diverse plant environments, and fast-changing customer demands.
• Collaborative team player who works effectively with R&D, leadership, and cross-functional colleagues to align solutions and drive strategic growth.

Competencies

• Drive for results

• Business insight

• Customer focus

• Plans and aligns

• Collaboration

• Communicates effectively

• Instills trust

• Nimble learning

Experience and education

• Proven track record of driving revenue growth and delivering operational value
• 5+ years with proven success in account management, technical sales or on-site customer support
• Bachelor’s degree preferred or strong relevant academic qualifications preferred

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.