East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 20 years!
At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
EOE/VEVRAA
East Penn is an Equal Opportunity Employer. You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.
Are you someone who loves helping others, staying organized, and keeping a busy operation running smoothly?
Do you thrive in a fast‑paced environment where every day brings something new? If so, we’d love to meet you!
We’re looking for an Industrial Service Support Specialist to become a key part of our service team. In this role,
you’ll be the friendly voice our customers rely on, the coordinator who keeps our technicians moving, and the problem‑solver
who ensures everything behind the scenes runs like clockwork.
If you enjoy variety, teamwork, and making a real impact, this is the perfect opportunity.
Support customers by answering inbound service calls and helping them get the assistance they need
Dispatch technicians to customer sites and manage daily schedules
Organize technician workloads and actively look for opportunities to keep teams productive
Coordinate preventive maintenance appointments and maintain monthly PM lists
Prepare pre‑job paperwork and communicate schedule updates to technicians
Maintain customer records in the Somax system
Create small quotes for existing customers
Process service work orders—pricing, POs, billing, and closing out jobs
Handle parts requests from customers and order parts from vendors
Communicate with suppliers to obtain pricing and prepare customer quotes
Manage branch inventory including cell orders and stock
Support warranty paperwork and repair intake
Review technician reports and complete first edits
Collaborate with the Service Manager to maintain workflow
Handle office operations including supplies, mail, and general administrative tasks
Excellent communication skills, good math skills, computer training or comparable experience in WORD, and EXCEL, ability to work with confidential information, good typing skills, ability to use all types of office equipment, previous secretarial/clerical experience or training, good phone skills, good organizational skills, and good interpersonal skills
East Penn offers excellent benefits:
A PASSION TO EMPOWER
As a family-owned company, our mission is to help make lives better, one battery at a time. We are proud to have a significant impact by operating the largest single-site battery manufacturing facility in the world – and we’ve only just begun!
In 1946, we started out as a family-owned company and that hasn’t changed since. As a family of employees, we’re making the products that are helping to empower people’s lives.
Our business model has been highly focused on recyclability and the conservation of natural resources, which has enabled us to be a good neighbor and successfully build products with sustainability in mind.
