Customer Support Specialist plays a key role in helping the sales team operate efficiently and effectively by providing administrative, customer, and technical support. Responsibilities include tasks related to managing customer accounts, processing orders, streamlining the sales process, and ensuring customer satisfaction.
Key Responsibilities
Administrative Support
Organize and maintain sales documents, customer records, and contracts.
Prepare sales proposals and quotes.
Customer Interaction
Serve as the first point of contact for customers, answering queries and handling basic product or service information.
Manage order processing, ensuring orders are accurate and delivered on time.
Track customer interactions and update CRM systems with relevant details.
Support with Product and Market Knowledge
Stay updated on product features, updates, and market trends to assist sales staff and customers.
Train new sales team members on administrative processes, CRM systems, and product/service offerings.
Communication with Other Departments
Liaise with departments such as production, finance, and logistics to ensure smooth sales operations.
Collaborate with finance to process invoices and follow up on pending payments.
Coordinate with the logistics team to handle order fulfillment issues and returns.
Skills Required
Excellent Communication Skills For clear, efficient communication with customers and internal teams.
Organizational Abilities Managing records, schedules, and workflows with attention to detail.
CRM Knowledge Familiarity with CRM systems like Salesforce, HubSpot, or Infor LN for tracking sales activities.
Customer Service Orientation A customer-first approach to building and maintaining client relationships.
Problem-Solving Skills Quick thinking to resolve customer and operational issues.
Minimum 3-years in customer service and or data entry
The AMES Companies, Inc., headquartered in Orlando, FL has a rich history of American manufacturing.
Founded in 1774, the AMES® brand is the third oldest consumer brand in the country, and its tools literally helped build America, playing a prominent role in shaping the infrastructure and foundation of the country for more than 200 years. AMES products built Revolutionary War ramparts, connected the nation via the Transcontinental Railroad, carved Mount Rushmore, and installed the Statue of Liberty.
Today, The AMES Companies is a home and building products company with leading global brands sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities. Business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools.
Leading brands include ClosetMaid®, AMES®, True Temper®, Razor-Back® Professional, Jackson® Professional, Southern Patio® and Harper®
