Merchants Metals

Industrial Customer Service Representative

Merchants Metals  •  Nashville, TN (Onsite)  •  7 days ago
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Job Description

We are seeking an Industrial Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information. Assist our sales team department.

Schedule: 6 am-3 pm

Monday-Friday

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Requirements

Qualifications:

  • Previous experience in an industrial setting as a customer service, sales, or other related fields is required.
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • ERP prior experience
Merchants Metals

About Merchants Metals

For nearly 70 years, Merchants Metals has been the provider of choice for thousands of professional fence contractors, architects, and quality building material retailers. In fact, we offer the industry’s largest selection of premium-quality fence product solutions for industrial, commercial, high-security, and residential applications.

Our comprehensive product offerings afford our customers a dependable “one stop shop” for all their fence and perimeter security needs. And our skilled and knowledgeable customer support professionals provide outstanding, seamless assistance with everything from the initial product selection all the way through delivery.

Simply stated, Merchants Metals is committed to offering fence, design and retail professionals the widest possible array of high quality, competitively priced products, and exceptional customer support before, during and after the sale.

Merchants Metals is American Owned & Operated.

Industry
Wholesale & Distribution
Company Size
201-500 employees
Headquarters
Atlanta, GA
Year Founded
1953
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