Job Description

The HPC Jobs Service supports local people into exciting, long-term careers across our Project.

Induction and Training Facilitator

G4S Security

Hinkley Point C

Pay: £18.07 per hour (£37,688.89 per annum)

Hours: 40 hours per week, working normal office hours but will require flexibility and potential Saturday working.

Induction and Training Facilitators will be responsible for the delivery of the HPC Project Introduction and HPC Temporary Worker Induction. The role will be customer facing and also responsible for administrative activities relating to the day to day running of the Hinkley Point C Induction Centre.

The development of a centralised Site Induction Centre is new to EDF Energy and will require careful and detailed management. The intention is to mirror good practice (this model was used to good effect by Olympics 2012), by bringing together a multitude of different processes and coordinating them efficiently to ensure a swift transition to the Hinkley Point C site.

Employed by G4S, the Induction and Training Facilitators will join the existing Induction Team at our modern Induction Centre located in Bridgwater, Somerset. Often working on their own initiative and liaising with internal and external stakeholders, a proactive and fastidious approach to work is essential. Customer focus is key to the successful operation of the team, so the role holder will need to display excellent customer service skills. Proficiency in IT and administration is essential.

Key Responsibilities :

• To deliver the HPC Project Introduction and Temporary Worker Introduction to new starters and individuals coming back onto the project
• To ensure that the sessions meet the required learning objectives and aims as set out by Project Training, to be delivered to a high standard in accordance with the agreed Project Training documentation
• To complete administrative tasks relating to the organising and running of the HPC Project Introduction and Temporary Worker Introduction
• Assisting with the management of shared mailboxes, providing answers to questions from Induction attendees and Onboarding Teams
• To be one the first points of contact for individuals attending the Project Introduction and Temporary Worker Induction. This will be in person, over the phone and responding to emails
• Assist and support the Inductees throughout the training sessions
• Ensure any concerns relating to the learning or behaviours of induction attendees are escalated appropriately
• Conduct Drug & Alcohol Testing – full in-house training provided
• Communicate the process and expectations for the running of the day
• Efficiently and effectively update and maintain data in the Workforce Information Management System (internal onboarding system)
• Effective communication with all key stakeholders (e.g. Occupational Health, Access Control, Contractors, Onboarding Teams etc)
• Maintain customer focus and seek to resolve any challenges that arise with Inductees harmoniously
• Maintain strict confidentiality at all times
• Other tasks as allocated by Management

Educational Requirements/Qualifications :

• A recognised teaching certification at L3 Delivery in Training, L3 Award in Education and Training (PTLLS) or above is desirable.

Preferred Experience

• Experience working within a busy and fast-paced customer service environment
• Experience delivering presentations or training to groups of individuals is desirable

Personal Qualities

• Highest levels of integrity, respectfulness and professionalism required at all times
• Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interest
• An engaging and proactive ‘can do’ attitude where successes and failures are shared
• Providing clear expectations on what support we can give, ensuring we are following through with any agreed action
• Listen and communicate effectively
• Ability to communicate with all members of the team including Supervisors and Management
• Team player

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.