Job Description

Working at Freudenberg: We will wow your world!

Responsibilities

• Proactively follow the market to order process (qualify leads, create customer account (if applicable) Opportunities and Quotes with CRM in a timely manner.
• Follow UP (Phone or email) of issued quotes and constantly coordination with the account managers according to our internal guidelines.
• Work to build solid relationships with our customers. Encourage and maintain a positive approach to customer service and Inside Sales.
• Provide a fast response to customer queries and complaints. Be able to recognize major clients and understand the nature of their business.
• Proactive customer support (incl. Complete pre-sales support for assigned c-customers) and support of the account managers and proactive quote handling to achieve a high-level customer satisfaction
• Demonstrate a bright, cheerful and helpful telephone and email manner with customers, suppliers and colleagues.
• Make the coordination between customer requests and the different stakeholders.
• Suppliers quotations requests.
• Maintain customer portals.
• New customer acquisition.
• Support and participate at internal projects.

Qualifications

• Commercial education / background or university studies;
• Ideally, first professional experience in the areas of customer service or pre-sale support;
• SAP SD and CRM knowledge,
• Good verbal and written French and English language skills;
• Good analytical and problem-solving skills.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Business Services SRL