Job Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations, we craft unforgettable experiences. Home to America’s Largest Indoor Waterpark, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love This means caring deeply for our guests, associates, and communities; treating people like family; giving back generously; and creating spaces where everyone feels valued.

Through our partnership with charity water, we’re also committed to bringing clean water to one million people in Africa.

Salary Range - $60 - $70k, 10% Bonus Eligible

Indoor Beverage General Manager

Kalahari Resorts & Conventions is seeking an Indoor Beverage General Manager to lead multiple indoor beverage outlets and drive operations and financial performance. This role is responsible for increasing beverage sales, training and managing team members, and overseeing inventory, labor, and P&L performance across venues representing approximately 20% of the property's total beverage revenue. In this role, you will ensure exceptional guest experiences, maintain high service and quality standards, and manage day-to-day operations for our lobby bar, Baobab Social, outdoor entertainment venue Amatuli, Redd’s Piano Bar, and Shari’s Daiquiri.

This position reports to the resort’s Beverage Director and will occasionally partner with the Corporate Beverage Director and the Property's Food and Beverage Director. It does not include beverage menu development, but focuses on operational excellence, team leadership, and financial results.

As part of our leadership team, you’ll embody our Promise to Lead with Love, guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You will ensure guest satisfaction, efficient operations, and revenue generation across beverage outlets.

This position requires flexible availability, including late nights, weekends, and holidays.

Key Responsibilities

• Ensure high-quality, friendly service to enhance guest satisfaction and resolve any service issues.

• Hire, train, schedule, and supervise staff; provide coaching and maintain strong team morale.

• Monitor Inventory, control costs, track sales, and drive revenue with an entrepreneurial mindset.

• Enforce health, alcohol, and safety regulations; maintain cleanliness, company SOP’s, and equipment standards.

• Maintain and enforce company standards by holding all associates accountable to the established progressive disciplinary policy, ensuring consistent, fair, and documented performance management across the team.

What We’re Looking For

• At least 2 years of operation, high-volume bartending/beverage experience & 2-5 years of supervisory or management experience in food & beverage, hospitality, or multi-outlet bar operations.

• Prior experience in high-volume, guest-facing environments (resorts, theme parks, hotels, or waterparks).

• Previous management of a beverage operation overseeing revenue volume of over $2 million.

• Ability to obtain and maintain a Responsible Alcohol Management certification in accordance with company and state requirements.

• Solid understanding of inventory control, profit & loss management, and POS systems.

• Ability to multitask and perform in fast-paced and outdoor environments.

• Experience managing both alcohol service and VIP/premium services is highly valued.

• Cicerone or sommelier certification is helpful but not required.

• Bilingual proficiency in English and Spanish is preferred but not required.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within

• 401(k) matching, paid time off, and holiday compensation

• Health, dental, and vision coverage for full-time associates

• Employee appreciation events, discounts, and perks at all resorts

• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders lead with Love because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the best #1 Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest services, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.