Job Description

• Make a real impact by coordinating services, supporting staff, and ensuring clients receive exceptional care.
• Permanent Full Time Position
• $40.50 per hour plus Superannuation and generous salary packaging options up to $18,550 per FBT year

CatholicCare Central Queensland is a large, vibrant, and highly regarded not-for-profit organisation providing a broad range of quality social services throughout the Catholic Diocese of Rockhampton. Guided by our Christian ethos and the principles of Catholic Social Justice, we are committed to inclusive service delivery and proudly welcome employees and clients of all religions, backgrounds, and beliefs.

As a member of the Individual Support Team, the Service Coordinator Individual Support is responsible for ensuring services are efficiently delivered to clients of CatholicCare.

The primary objectives of this role includes:

• Building, reviewing and maintaining an effective service schedule in line with relevant legislation, organisational guidelines and client demand;
• Acting as a primary contact officer and assuming service delivery responsibilities for an identified cluster of clients;
• Providing responsive line management to support workers including performance management, ensuring adequate training and completion of relevant competencies;
• Acting as a primary contact between support workers and the organisation ensuring the Individual Support Team Leader/Community Care Manager is across all matters in a timely manner; and
• Providing a high-quality customer centered service in a prompt and effective manner.

Qualifications and Experience

• A relevant qualification or extensive experience in the Aged Care or Community Care sector;
• Ability to hold Working with Children (Blue Card), Disability Worker (Yellow Card) and successfully complete Criminal History checks;
• Demonstrated experience in managing teams;
• Previous scheduling experience (desired); and
• Current C class driver’s license (QLD).

Core Competencies:

• Substantial verbal and written communication skills;
• Demonstrated substantial level of skill and ability to perform in high pressure, fast paced work settings;
• Sound level of computer skills, including proficiency in the MS Office Suite and corporate systems.
• High level of problem solving skills;
• Demonstrated substantial level of customer service proficiency;
• Demonstrated high level of experience in conflict resolution and the ability to navigate difficult conversations.

Please note that CatholicCare Central Queensland is unable to offer visa sponsorship for this role.

Applicants must have full and unrestricted working rights in Australia at the time of application.

All offers of employment are subject to the satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.

📋 How to Apply

Please submit your current resume along with a cover letter addressing the key requirements of the role

Early applications are encouraged as applications may be assessed as they are received, shortlisting and interviewing may occur throughout the advertising period.