Job Description

Career Opportunities with Neighborhood House Association

About NHA:

The Neighborhood House Association is a non-profit organization. Head Start positions are funded in whole or in part by money provided through the State and Federal Government. Additionally, some Social Service Program positions may be funded in whole or in part through grant funds. Because positions and salaries may be funded through grants, and State and Federal funds ongoing employment will be contingent upon the continued receipt of these funds.

Our EEO Policy:

Neighborhood House Association is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.

Benefits:

Eligible employees receive the following benefits:

• 15 Holidays Days
• 401(K) Retirement 6% Match
• Paid Vacation and Sick Leave
• Tuition Reimbursement up $2,500
• 2 Personal Days
• Group Medical, Dental and Vision Insurance Agency-Paid Life Insurance and Long-Term Disability Insurance
• Live Well Program
• 4 Paid Days Annual Bereavement (Note Total of 5 days of bereavement leave per loss)
• Health and Dependent Care Flexible Spending Account (FSAs)
• Voluntary Benefits: Life and AD&D Accident, Short-Term Disability, and Critical Illness Insurance
• Free Employee Assistance Program (EAP)

**Medical and dental benefits are provided to regular employees who work a minimum of 30 hours per week.**

POSITION PURPOSE:
Under the supervision of the Program Manager for CCSEP, the IPS Supervisor provides leadership, oversight, and support to a team of up to ten (10) Employment Specialists (ES) to ensure high-quality, recovery-oriented employment services for program participants. This position is responsible for supervising staff performance, providing regular and operational supervision, ensuring fidelity to the Individual Placement and Support (IPS) model, and promoting integration with mental health teams. The Supervisor supports a client-centered and service-focused work environment by guiding staff in effective service delivery, reviewing client outcomes, and implementing performance improvement strategies. This position may carry a caseload depending on the number of supervised Employment Specialist.

EXAMPLES OF ESSENTIAL DUTIES:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
• Provides direct supervision and leadership to a team of up to ten (10) Employment Specialists to ensure quality service delivery and program compliance.
• Provides supervision and oversight of the Individual Placement and Support (IPS) program, ensuring fidelity to the IPS model and alignment with program goals and outcomes.
• Supports staff in delivering employment services that promote rapid job placement and sustained competitive employment for clients.
• Ensures accurate and timely documentation of all services in SmartCare, including case notes, service activities, and required Medi-Cal billing documentation.
• Monitors Medi-Cal compliance and program documentation standards to ensure audit readiness and adherence to County and regulatory requirements.
• Provides ongoing coaching and training to staff on IPS principles, documentation requirements, and SmartCare workflows to support billing accuracy and program integrity.
• Conducts weekly individual and/or group supervision sessions to review client cases, address barriers, provide guidance, and identify effective service strategies.
• Collaborates and maintains regular communication with mental health team leaders, at minimum monthly, to ensure coordinated and integrated client care and services.
• Provides day-to-day operational leadership and support to Employment Specialist staff to promote a high-performing, client-centered, and recovery-oriented work environment.
• Participates in weekly Vocational Unit meetings and ensures representation and participation by at least two Employment Specialists.
• Reviews client outcomes and performance indicators with Employment Specialists on a quarterly basis and develops strategies and goals to improve program effectiveness and outcomes.
• Provides administrative, operational, and management support to the Program Manager as assigned or needed.
• Assists with data collection, tracking, and preparation of internal and external reports to support program monitoring, compliance, and quality improvement activities.
• Demonstrates knowledge and application of the Individual Placement and Support (IPS) model, Psychosocial Rehabilitation (PSR) practices, and Wellness Recovery Action Plan (WRAP) principles in support of participant recovery and employment services.
• The supervisor may carry one (1) caseload for 10 ES supervised or 10 caseloads for 5 ES supervised, with a maximum of 15 caseloads.
• Other duties assigned by Program Manager and Program Director.

DESIRED MINIMUM QUALIFICATIONS:
Knowledge and Ability of:
• Demonstrated ability to effectively coach, supervise, and support Employment Specialists to promote positive client outcomes and adherence to program standards.
• Strong skills in collaboration and relationship-building with community partners, behavioral health providers, and external agencies to support integrated service delivery.
• Knowledge of serious and persistent mental illness (SPMI), co-occurring disorders, biopsychosocial rehabilitation principles, and evidence-based practices within recovery-oriented employment programs.
• Ability to communicate clearly, professionally, and tactfully, exercising discretion, objectivity, and cultural sensitivity when interacting with clients, staff, and stakeholders.
• Proficiency in relevant computer applications and software, including Microsoft Office programs such as Word, Excel, and PowerPoint, for documentation, reporting, and presentations.

Language Skills:
Ability to effectively present information and respond to questions primarily in English from groups of managers, clients, customers, and the general public; demonstrated skills in written and oral communication. Bilingual proficiency in English and Spanish preferred.

Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Experience and Training:
Completion of a bachelor’s degree from an accredited university in Social Work, Counseling, Psychology, Business Administration, or a related field is preferred. Bilingual proficiency is preferred. Candidates with a high school diploma or equivalent may be considered with a minimum of three (3) years of management or supervisory experience in Individual Placement and Support (IPS) services or behavioral health case management. IPS certification is required.

LICENSES, CERTIFICATES & SPECIAL REQUIREMENTS:
A Valid Driver’s License with current California automobile insurance; A Valid Cardiopulmonary Resuscitation (CPR) Certification; A Valid Tuberculosis Blood (TB) test upon hire, must maintain every two (2) to four (4) years depending on Contract requirements after hired.

PHYSICAL AND MENTAL DEMANDS:
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands:
While performing the duties of this job, the employee is regularly required to walk, stand and sit for long periods; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate a standard computer and office equipment; reach with hands and arms; crawl, climb and bend; and push and lift up to thirty (30) pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Mental Demands:
While performing the duties of this position, employees are regularly required to communicate effectively both verbally and in writing; read, interpret, and apply information and documents; exercise problem-solving and organizational skills; learn and apply new procedures and information; and manage multiple detailed tasks simultaneously. The position requires the ability to work in a fast-paced environment with frequent interruptions, changing priorities, and deadlines while maintaining professionalism, patience, and a supportive approach when interacting with management, staff, vendors, program participants, including individuals with Serious Mental Illness (SMI), and members of the public who may at times be anxious, upset, or impatient.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet.