Job Description

Come join Heritage Financial Credit Union's Indirect Lending team as Indirect Lending Processor!
Are you a confident communicator who thrives on building strong relationships with dealerships and internal teams?
Are you energized by a fast-paced lending environment where every detail matters?
We’re seeking a detail-oriented, service-minded professional to join our Indirect Lending team.

Here's a little about us

Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.
Our Core Values:Experience: Go Above Expectations; Create Positive Moments; Personally Acknowledge Service: Deliver As One Team; Stay A Step Ahead; Guide With Product Expertise Integrity: Do What's Right; Speak the Truth; Own Our Actions People: Grow Together; Respect Every Voice; Build Trusting Relationships; Strengthen Culture & Community
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POSITION PURPOSE

Responsible for data processing into loan system and maintaining documentation for accuracy and compliance. Perform a variety of administrative support related to documentation, processing, closing on indirect loans and indirect leases, and the lending function. Perform all responsibilities in accordance with agreed service standards, federal/state regulations and credit union policies/procedures. Daily work will involve cultivating and maintaining positive relationships with employees, dealers, and members.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Develop and maintain positive relationships with both internal and external members, specifically dealers, members, and co-workers
2. Provide timely and accurate administrative support, including updating loan data in the system, assembling documentation for member loans, reviewing applications, and verifying information for indirect loans and leases
3. Timely contact and follow up with dealerships in regards to missing documentation required to disburse loans
4. Book loans and leases to the core system
5. Verify accuracy on indirect loan and lease packages received for funding in a timely manner and according to department “service standards,” assuring all stipulations of approval are met prior to disbursement.
6. Communicate with management and lending team to ensure consistency and compliance in all areas of loan process, closing, funding and service standards.
7. Provide excellent member and dealer service, solve issues as they arise, and escalate issues as necessary
8. Consistently review and recommend changes to improve workflow, efficiency, and quality
9. Scan and upload all finalized loan documentation to the appropriate system
10. Assist in reviewing and updating lending policies and procedures
11. Cross-sell credit union products and services, as appropriate
12. Assist members with the setup of automatic, recurring electronic payments, as needed
13. Assist in training new employees
14. Performs additional duties as assigned

Requirements

EDUCATION/CERTIFICATION:

2 year college degree preferred plus 2 years of loan processing experience; or a comparable combination of education and experience

KNOWLEDGE:

Knowledge of accounting principles, lending industry guidelines and strong communication skills. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work.

EXPERIENCE

• Experience using P.C. based software including Microsoft Word and Excel

Skills/Abilities:

• Ability to project a professional appearance and positive attitude at all times.

What's in it for you?

Salary: $19.54 - $24.43 per hour (depending one experience)

Benefits:

- Paid Time Off & Paid Federal Holidays

- Medical, Dental, Vision & Life Insurance

- Employee Assistance Program

- Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)

- Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services

- BenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)

- CareNet - benefits concierge service

- 401(k) with 5% Employer Match

- Educational Assistance

- Paid Time to Volunteer

- HFCU Logo-wear (that our employees wear with pride!)

Equal Opportunity Statement

Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.