Job Description

About Inchcape Shipping Services

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Main Purpose of Job:
To develop, lead, and mature the UX/UI discipline within ISS. The UI/UX Lead will define the overarching user experience strategy across a complex operational and customer facing product ecosystem. This role acts as a passionate advocate for user-centric design, partnering closely with Product Management to create simple, high-leverage solutions to complex problems.

Duties and Responsibilities:

Strategic Vision & Product Advocacy

• Develop and execute a clear vision for the function of UX & UI within the Product organization, acting as a passionate advocate of design methods for the rest of the business.
• Support and enable a research-driven, customer-centric way of working moving beyond assumptions to observe real-world operational realities.
• Partner seamlessly with Product Managers at a strategic level to align UX strategy with business objectives and product roadmaps.
• Confidently work with and challenge stakeholders from all levels of seniority to ensure requirements solve genuine operational problems rather than just prescribing features.

Tactical Design & Delivery Orchestration

• Lead the UI/UX execution during the critical pre-build design phase. Mandate observational research and user shadowing to identify manual workarounds and edge cases before designing solutions.
• Enforce a strict quality gate where all designs are usability-tested against real-world exceptions and signed off by the business prior to engineering handover.
• Work closely with the Product and Engineering teams to establish, advocate, and maintain a unified design system and common UI/UX language across all products.
• Foster a collaborative partnership with UI Developers and Dev Leads, ensuring designs are technically viable within the architecture and do not introduce unnecessary technical debt.
• Apply excellent creative problem-solving skills to transform complex B2B workflows into highly efficient, intuitive interfaces.

Team Leadership & Practice Management

• Ensure all design team members are productive and deeply embedded in their respective agile product teams, working effectively alongside Product Owners.
• Champion a culture of continuous improvement, high-quality delivery, and collaborative problem-solving.
• Establish a career progression plan for the UX/UI practice within ISS.
• Mentor, upskill, and inspire design team members to excellence.
• Recruit new members and ensure they have enjoyable and effective onboarding experience.
  
  

Success Metrics:

• Validation & Sign-Off Rate: 100% of major workflow designs are prototyped, usability-tested against real-world exceptions, and formally signed off by business stakeholders prior to engineering handover.
• Delivery Alignment: Zero sprint delays caused by incomplete or technically unfeasible design specifications; seamless integration of the design discovery phase with the Release Manager’s delivery calendar.
• Design System Adoption: Successful establishment and measurable adoption of a unified UI/UX design system across all internal product squads.
• Team Maturation & Integration: Successful retention and measured productivity of the embedded UI/UX designers, ensuring they operate seamlessly alongside Product Owner.
  
  

Knowledge:

• Deep understanding of UI/UX design tools, including wire-framing and interactive prototyping (e.g., Figma), and the mechanics of building scalable design systems.
• Strong theoretical and practical grasp of user-cantered design principles, field-based UX research methodologies, and agile product development life cycles.
• Expertise in embedding product-led methodologies and user-centric design practices.
• Familiarity with Agile frameworks—specifically how design integrates smoothly with the roles of Product Owners, Scrum Masters, and Product Managers within a sprint ecosystem.
  
  

Skills:

• Stakeholder Management Confident and articulate communicator capable of constructively challenging assumptions, realigning senior stakeholders around actual user needs, and proving the business value of UX strategy
• Workflow Translation Strong capability to translate complex business requirements and operational constraints into simple, functional digital workflows.
• Observational Research Proven ability to design and lead structured design ceremonies (e.g., discovery workshops, journey mapping) to uncover genuine operational needs and document existing manual workarounds.
• Creative Problem Solving Advanced ability to design for operational leverage, focusing on reducing cycle times and minimizing friction rather than just improving visual aesthetics
• Coaching & Mentorship Strong leadership skills necessary to empower, guide, and embed strong-minded, creative, and collaborative design practitioners within agile teams.
  
  

Experience:

• UI/UX Leadership Extensive practical experience in a UI/UX Leadership role, backed by a robust portfolio showcasing B2B, enterprise, or complex operational software ecosystems.
• Line Management Proven experience managing, mentoring, upskilling, and scaling a team of UI/UX designers
• Multi-Persona Design Demonstrated experience designing for multi-persona environments, successfully balancing strict process standardization with the flexibility required for edge-case operational execution.
• Product-Led Execution Practical experience driving a product mindset across an organization, shifting teams from output-driven execution to outcome-driven, user-centric problem solving
  
  

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - We connect the world and see the bigger picture.
The Power of People - we rely on the strength of local agent knowledge and relationships.
Progress - we adopt new thinking and push for positive change in our industry.

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

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