Job Description

Fixed Term Contract

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Invest

Discovery Invest is an ever growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

The main purpose of this role is ensuring the accuracy in classifying, registering, routing and indexing documentation according to required business specifications.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following broad Job functions:

• Verification of documentation received and assessment thereof.
• General administration of documents and information.
• Continuously updating your own knowledge relating to Product and Clinical knowledge.
• Creating a multi-skilled knowledge of other specialized environments.
• Classifying, registering, routing and indexing of documentation to Vitality, Invest, Health, and Life.
• Working toward targets per day whereby quality and quantity among others are measured.

Personal Attributes and Skills

• Ability to work under pressure.
• Organised and focused.
• Detail orientated.
• Reliable.
• Good communication skills.

Education and Experience

• Matric.
• Ability to capture 30 words per minute and at a 60% accuracy rate.
• Good command of the English language.
• Computer Literacy: MS Office (Excel, Word, Outlook)

The following are advantageous requirements:

• Previous Capture / Indexing experience.
• 1 year Administration or Customer Service Experience in a Large Corporate.
• Track record of low error rate and meeting targets.
• Experience working with Discovery’s in-house system Paradigm.
• Bilingual – ability to understand Afrikaans (read).

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.