Job Description

We are currently recruiting for an Independent Living Advisor to join our team on a permanent basis, covering Phoenix House in Frome. This is an excellent opportunity for someone who is passionate about supporting older people to maintain their independence, wellbeing, and quality of life.

You will be working 28 hours per week, over 4 or 5 days, Monday - Friday. There is some flexibility around the working hours, this will be discussed during the interview.

Reporting to the Independent Living Manager, you will play a vital role in delivering high-quality housing management services across our sheltered schemes. You will build strong relationships with residents, support prospective tenants through viewings and the moving-in process, and ensure residents fully understand their tenancy agreements, including their rights and responsibilities.

You will also provide advice and guidance on accessing financial support, including housing-related benefits, and signpost or refer residents to appropriate services such as assistive technology, property adaptations, or additional support where needed. As part of your day-to-day responsibilities, you will carry out scheme inspections, ensure health and safety standards are met, and monitor contractor performance to maintain high service delivery standards.

Flexibility to travel across schemes and meetings in the region is essential. A full UK driving licence and access to your own vehicle is required. Mileage expenses are reimbursed at 55p per mile for business travel.

What we are looking for:

• Experience of supporting older people and promoting independent living
• A strong commitment to equality, diversity, and inclusion
• Excellent communication skills, with the ability to explain complex information clearly
• Good administrative and numeracy skills
• Ability to work independently as well as part of a team
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications
• A full UK driving licence and access to a vehicle

If you are interested in making a real difference, please review the role profile and create your application today.

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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.