Job Description

Manager, Survey Programming
Location – Pune, Mumbai
Job Type: Full-Time
Experience: 4+ Years in Market Research Industry
Data-Driven Research and Insights
MarketCast combines the power of research, technology, and data science to help
marketers and researchers maximize their advertising impact and unlock brand
Fandom.
Our data and insights guide critical marketing decisions, helping brands determine
which fandom audiences to prioritize and product benefits to communicate, in
addition to developing, launching, and measuring brand and advertising campaigns
across media platforms. Today our clients represent the biggest names in
entertainment, tech, consumer brands, and sports and video games, and our impact
touches the lives of billions of people around the globe.
#FandomIsOurJam
We’re looking for:
We are seeking an experienced Manager, Survey Programming to lead and oversee
the day-to-day operations of our survey programming team using Forsta Surveys. This
role will focus primarily on managing the workload and execution of survey
programming tasks, ensuring that projects are delivered on time, within scope, and to
the highest quality standards.
• Experience supporting fast-paced and quick-turnaround market research
environment.
• Proven experience in managing and developing teams, with a track record of
improving team skills and performance.
• Strong project management skills, with the ability to prioritize and delegate tasks
effectively.
• Excellent communication and interpersonal skills, with the ability to interact with
internal stakeholders, and internal team members at all levels – summarizing
technical questions for a non-technical audience.
• Deep understanding of the end-to-end survey data flow, considering field
management and data processing needs during the survey development
process.
• Excellent problem-solving and troubleshooting skills in survey programming.
Core Responsibilities:
• Accountable for the quality and efficiency of survey programming, providing
expert guidance and support on complex survey setups
• Oversee the day-to-day execution of survey programming tasks, ensuring
projects are completed on time and meet quality expectations.
• Coordinate with project managers, client services, and internal stakeholders to
allocate resources and prioritize tasks based on project timelines.
• Provide hands-on support for complex survey setups, troubleshooting difficult
issues, and ensuring that all advanced requirements are met. Act as the
escalation point for particularly challenging projects.
• Monitor team performance, ensuring that deadlines are met and that surveys
are executed according to client specifications and following MarketCast best
practices.
• Conduct regular audits of survey programmers' work, providing constructive
feedback and identifying areas for improvement.
• Develop, document, and enforce best practices, identifying and implementing
improvements to streamline workflows and reduce inefficiencies.
It’ll be helpful if you have:
• Bachelor’s degree in computer science, Information Technology, Statistics, or a
related field.
• 7+ years of experience working with Forsta Surveys, with 3+ years of experience
in Team management
• Extensive experience in survey programming, with a deep understanding of
industry’s best practices and the Forsta Survey platform.
• Experience programming large, multi-market, complex studies
• Ability to work in a dynamic, fast-paced environment and maintain high
standards under pressure.
• Strong communication skills, with the ability to coordinate across teams and
manage expectations.
• Experience programming complex quotas using getQuotaCells is a plus.
• Experience using Decipher Shell/SSH Environment is a plus
• Experience with Logic Nodes/Dynamic Question Library/Decipher API is a plus
Our Purpose:
Fandom connects people with shared passions and builds communities around them. It
offers them space to express their joy and love, whether that’s for superheroes, sports
teams, or even small batch whiskeys. At MarketCast, we believe in the power of
fandom. It’s as important for brands as it is for action heroes and we do fandom
research, data science and analytics better than anyone on the planet. This obsessive
focus on fans helps the world’s top creators, media platforms, and sports leagues
transform followers into fanatics and investments into impact.
Our Core Values:
Curiosity Makes Us Tick
Our love of learning manifests in everything we do - from the surveys we field and the
datasets we analyze to the technology we develop. Where others pause, we push
forward, uncovering hidden meaning and answers. Always learning, always looking for
more.
We Celebrate Wins
Whether its wowing clients with research or solving everyday challenges, we pause to
honor great work and everyone who plays a role in it. We acknowledge and recognize
great work and hustle that helps deliver the very best outcomes.
Trust is Always Trending
Trust means everything to us. It’s lending a hand when deadlines loom, always
delivering on the promises we make, and calling out behavior that harms our culture.
And our client’s trust is what makes all this possible, something we never take for
granted.
We Roll with Change
We embrace change as an opportunity to learn, grow, and further develop. We do this
by challenging our biases and rethinking how things have always been done in the
past. This fresh, open-minded approach keeps us agile, innovating, and adapting in the
face of uncertainty.
Diversity is Our Superpower
Our differences make us stronger. As researchers and data scientists, we have a
responsibility to reflect the diverse audiences and communities all around us.
Understanding people, opinions and life experiences fuels our insights and deepens our
perspectives.
At MarketCast, we don't just accept difference - we embrace it, support it, and thrive
on it for the benefit of our global culture and success. MarketCast is proud to be an
equal opportunity workplace. We are committed to equal employment opportunity
regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age,
citizenship, marital status, disability, gender identity or Veteran status. We also consider
qualified applicants regardless of criminal histories, consistent with legal requirements. If
you have a disability or special need that requires accommodation, please let us know.
Check us out: www.marketcast.com