Job Description

IND Senior Staff Reliability Engineer - GCC019

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

We areseekingan experienced and highly motivatedSrStaff Reliability Engineer.​TheSrStaff Reliability Engineer will have end-to-end accountability for the reliability of IT services within a defined application portfolio. A prerequisite to the role will be a “build-to-manage”,problem-solving and innovative mindset applied to the design, build, test, deploy, change and maintenance of servicesdrawingfrom deep engineeringexpertise ​

Key measures of success will include service stability, effective delivery and environment instrumentation, deployment quality, technical debt reduction, asset resiliency, risk/security compliance, cost efficiency, proactive and preventative maintenance mechanisms, top quartile operating norms. ​

TheSrStaff Reliability Engineer will actively contribute to sustained advancement of the RE practice within and beyond a given area of responsibility. 

Key Responsibilities

• Guide the use of best-in-class software engineering standards and design practices for instrumenting code/application technology stack to enable the generation of relevant metrics on overall technology health - availability, performance, quality,currencyand resiliency.​

• Serve as key liaison between the architecture and software engineering teams to influence the technical strategy for the organization, keeping in mind its cross-functional impacts, integration across the organization, and architecture rationalization.​

• Function as the go-to technical leader for the applications supported, requiring depth and breadth of knowledge in technologies, applications, integration,interfacesand business domain.​

• DevSecOpsSolution Responsibilities:​

• Design, build, andmaintainscalable and reliable systems for production environments.

• Automate infrastructure provisioning, CI/CD pipelines, and incident response process.

• Identifyand mitigate risks to system reliability, security, and performance.

• Develop effective tooling, alerts, and response mechanisms toidentifyand address reliability risksleveragingautomation to support problem prevention, detection, mitigation, and resolution.​

• Enhance the delivery flow by engineering theappropriate solutionsto increase delivery speed while adhering to technology standards for sustained reliability.​

• Progressively implement preventative controls and drive increased automation and self-healing capabilities. Continue to improve cost efficiency baselines​

• Promote and implement innovative solutions.​

• IT Ops Responsibilities:​

• Ensure operational excellence. Independently drive the triaging and service restoration of all high impact incidentsin order tominimize the mean time to service restoration and impact to the business. Demonstrate end-to-end ownership.​

• Partner with infrastructure teams to design and implement intelligent incident routing, enhanced monitoring/alertingcapabilitiesand automated service restoration processes. Take proactive measures to prevent high impactful incidents.​

• Achieve andmaintainthe continuity of Hartford and third-party assets that support a business function. Accountable for keeping the IT application and infrastructure metadata repositories current.

Required Skills & Experience

• System Thinking end-to-end - Broad understanding of enterprise architectures and complex (backend) systems (understand more than thecomponentitself)​

• Highly collaborative, partners with peers, stakeholders with a passion about delighting customers.​

• Expert experience with Performance and Observability tools such asDynaTrace, Splunk,TrueSight, CloudWatch, CloudTrail, and related tools.​

• Strong solution architecture orientation to enable expedient troubleshooting, issue-resolutionand root-cause removal in a hybrid cloud environment.​

• Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, Jenkins, Nexus, Rally, SonarQube etc..​

• Experience with cloud platforms (AW, GCP, or Azure)

• Deep understanding of Linux systems, containers (Docker), and orchestration tools (Kubernetes)

• Expertisewith Infrastructure as Code (Terraform, CloudFormation).

• Knowledge of complex traditional and modern enterprise architectures and systems (understand more than thecomponentitself).​

• Strong hybrid cloud experience (private and public) across various service delivery models – IaaS, PaaS, SaaS.​

• Strong communication(verbally and written) / collaboration / negotiation skill, working in a diverse team cross businessunits

Preferred Qualifications

• Understanding FinOps or cost-optimization practices in the cloud.

• Experience with API gateways, and network-level observability.

• Experience in regulated environments (Insurance)

• AWS Solutions Architect certification

• Keeps abreast with new market technologies and adept at learning and adopting new models. Promotes and applies continuous learning.​

What We Offer

• Opportunity to work oncutting-edgeautomation technologies includingGenAI intesting. 

• Collaborative and innovative work culture. 

• Competitive compensation and benefits. 

• Continuous learning and growth opportunities. 

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