Job Description

– Cash Application SME (BAII / Assistant Manager Equivalent)

The Cash Application SME (BAII level) is responsible for overseeing and executing accurate and timely application of customer payments, resolving complex cash application issues, and providing subject matter expertise to support OTC processes. The role requires strong analytical capability, leadership skills, and the ability to collaborate with cross‑functional stakeholders to ensure financial accuracy and compliance.

Key Responsibilities

• Act as SME for Cash Application, handling complex and high‑value customer accounts
• Review and apply customer payments (Wire, ACH, Check, Lockbox) accurately and within SLA
• Investigate and resolve unapplied, misapplied cash, short payments, and deductions
• Coordinate with Collections, Billing, Credit, Revenue, and Client teams to resolve discrepancies
• Perform and approve credit applications, re‑applications, adjustments, and write‑offs as per policy
• Support month‑end close activities, reconciliations, and audit requirements
• Ensure compliance with SOX controls, internal policies, and documented procedures
• Provide guidance, mentoring, and functional support to Cash Application analysts
• Identify process improvement opportunities and support automation or standardization initiatives
• Act as point of escalation for client queries, internal stakeholders, and leadership
• Maintain accurate documentation and process knowledge repositories

Qualifications & Experience

• Bachelor’s degree in Commerce, Accounting, Finance, or related discipline
• 6–9 years of experience in Cash Application / Accounts Receivable / OTC
• Prior experience in an SME or supervisory role preferred
• Strong understanding of payment application, AR accounting, deductions, and reconciliations
• Hands‑on experience with ERP systems (Workday, Oracle, SAP, or similar)
• Experience supporting US or global clients is preferred
• Excellent analytical, communication, and stakeholder management skills

Key Skills

• Cash Application & AR Accounting
• SME / Escalation Handling
• OTC Process Excellence
• Payment Reconciliation
• Unapplied Cash Resolution
• ERP / Workday Finance
• SOX & Audit Compliance
• Team Guidance & Knowledge Support

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.