Job Description

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

The Associate Analyst, Enterprise Issue and Support team is predominantly responsible for proactive monitoring of item sellable status and item health across multiples channels like such as inventory, availability, out of stocks, Updating Primary indicator, flag flip for an item and constant investigations on Dropped Items and execution of Tier 1 Event reports. Increase efficiencies by resolving urgent and general barcode issue, faced by the stores, and monitoring the Item mailbox, running the store reports and by partnering with onshore partners providing 12 hours of support daily through the week. Additionally, it manages enterprise item rationalization which includes assortment clean up and data sanctity.

Roles & Responsibilities: Core Responsibilities:

• Executes all formal CRM related issue.
• Serves as a subject matter expert for all internal or external initiatives regarding Item integrity.
• Assist with troubleshooting & perform root cause analysis on items dropping of site.
• Support product launches by collaborating with operations teams.
• Extend support Tier 1 events.
• Execute all merchant facing activities around item like brand launches. Strategic events etc.
• Executes all formal item lifecycle processes and identifies process improvement opportunities.
• Supports in the execution of efforts to put new processes in place to enhance Lowe’s ability to maintain the library and overall health of items.
• Responsible for understanding the merchandising process and causes/reasons for item status changes as well as other actions taken against items related to pricing/markdowns, promotions, inventory availability, and fulfillment.
• Partner with SSC - B (Bangalore) and SSC - M (Mooresville, US) teams.
• Able to create and modify SQL queries.
• Identifying the efficient ways of working and automating the reports.
• Partner with an offshore team to execute item lifecycle management activities.
• Partners with the right teams for any issues needing resolution.
• Ability to deliver right at first time and adapting to the changes.
• Diligently following the process/procedures.
• Ability to learn new skills as per the job requirement and provide innovative solutions to the requirements received.

Years of Experience

0-2 Years - Experience in product data management or retail industry.

Education Qualification & Certifications (optional)

Required Minimum Qualifications

List the education, certification, and work experience for an incumbent in the job. Enter the Minimum Qualifications and Preferred Qualifications as directed, and delete the areas not used.

List the education, certification, work experience and skills required to minimally qualify an individual for the job.

Bachelor's Degree

Skill Set Required

Primary Skills (must have)

• E-Commerce knowledge
• Retail Merchandising / Vendor or Supplier Management.
• Strong Analytical & problem-solving/Troubleshooting skills.
• Excellent communication skills.
• Process automations & improvement Skills.
• Data Validation/Analysis
• AI utilization

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.