Job Description

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe’s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe’s customers. Lowe’s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe’s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in.

Roles &Responsibilities:

CoreResponsibilities:

TheBAteamcomprisesbusiness intelligence and digital consulting professionals withexpertisein the domain of e-commerce/online retail focused on customer analytics and insights. The team uses the power of data analytics and industry research to ensure supreme customer experience onLowes.com,  whichis one of the most crucial levers in driving online revenue growth.As an analyst yourday to dayactivitywouldinvolve :

• Analytics &ReportingResponsiblefor hands-on working at various nodes of data-driven consulting process: right from pulling and aggregating data from varioussources,  categoryshort term andlong termstrategy withstakeholders.Runreporting for projects, site scrub for search,browseand left navigation experience

• Collect, verify,analyzeand summarize data using a variety of digital analytics tools and platforms to derive compelling insights and highlight performance trends that can be used to improve user experience.

• Understand online and e-commerce business, analyze customer data such as their onsite behavior, their product preferences, qualitative feedback, etc.; Build on the fly dashboards & apply advanced analytics methods to draw insights, and then translate them into businessrecommendations

• Create insight-based action plans to solve identified opportunity areas fordifferent categoriesenabling driving Global navigationpractice

• Maintain and distribute daily, weekly and eventreports

• Utilize programmatic and quantitative methods toidentifypatterns and relationships in large data sets, as well as apply mathematical, statistical, and other data-driven analysis to address intelligencequestions

• Performance Tracking:Monitor AOP attainment daily, identifygaps, and proactively address potential misses.

• Stakeholder Communication Ensure transparent and clear communication with all stakeholders regarding timelines and outputs.

• Data-Driven Insights & Action Plans:Understand the e-commerce business at a category level, analyze customer data (onsite behavior, product preferences, qualitative feedback etc.), and translate insights into actionable business recommendations. Create and implement action plans to address identified opportunities.

• Market Study & Competitive Intelligence:Conduct market studies to understand best industry practices, enhancing digital customer experiences.

• Hands-On Data Analysis:Aggregate data from various sources, derive insights and recommendations to support short-term and long-term category strategies. ·

• Proficiencyin Analytic tools:Use tools like Adobe Analytics and Medallia to derive business insights; support ad-hoc data analysis requests. ·

• Cross-Functional Collaboration:Work effectively within a large global team and partner across functions to support enterprise-level initiatives ·

• Project Ownership:Take full ownership of projects, from initialanalysis to final implementation, ensuring that all deliverables meet the highest standards of quality and accuracy. ·

• Innovation:Identifyopportunities for innovation and efficiency in processes, driving efficiency.

Required Skill Set

Soft Skills

• Communication

• Problem Solving

• Industry trend knowledge

Technical skills

• Excel

• SQL

• Python/R

• Any Visualizationtool

• Adobe Analytics/Google Analytics

Functional Skills

• Data Analysis and Insight Generation

• Research on potentialopportunity

• Retail knowledge

• Ecommerce/Digital Analytics

Years of Experience

• 2+years relevant experience

RequiredMinimumQualifications

• Bachelor’s Degree in engineering, Business,Marketing,Financeor related field.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.