Are you passionate about helping residents sustain their tenancies while delivering excellent customer service? Do you have experience working in a fast-paced, customer-focused environment, strong organisational skills, and the ability to analyse information and solve problems? If you are self-motivated, confident working with a wide range of people, and committed to delivering high-quality services, we would like to hear from you.
What’s the role?
As an Income Officer, you will manage a caseload of rent accounts, helping residents to sustain their tenancies while maximising rental income for the Council. You will work directly with residents, providing advice, support and early intervention to prevent rent arrears, whilst taking timely recovery action where needed. You will complete home visits, attend court hearings and collaborate with internal teams and external agencies to resolve issues and achieve positive outcomes for residents and the Council.
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
We're looking for someone who enjoys working with people, is confident having difficult conversations, and can balance empathy with achieving results. You'll be organised, resilient and able to manage a varied caseload with competing priorities, while making sound decisions based on the information available. Most importantly, you'll be committed to helping residents sustain their tenancies and delivering excellent customer service.
The job is primarily based in Laurence House in Catford, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
The recruitment process is anonymous and we don’t accept CVs.
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Alisha Marshall (alisha.marshall@lewisham.gov.uk).
Please click here to view the Job Description and Person Specification
£38,748 to £43,014 per annum (Career Graded Scale 6 / SO1)
This is a career graded role and your salary will depend on your experience. The starting salary for those with one years experience as an Income Officer in social housing will be £41,739 per annum.
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council reserves the right to close adverts early if there is a large response.
Lewisham is a vibrant and culturally diverse borough. This reflected in all aspects of daily life, from the response to the pandemic where the community rallied to support our most vulnerable residents, to the 170 languages spoken in our homes, schools and businesses. We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
As we plan ahead, we are working towards a fairer, greener, healthier and more economically sound future for all in Lewisham. This means continuing our efforts to tackle climate change for generations to come; ensuring that good health and wellbeing is equally accessible to everyone; and safeguarding local jobs and up-skilling residents with tools they need to succeed. Building on the community spirit and activism that has been so prevalent in recent years, we are committed to creating a Future Lewisham we can all have a part in.
