Job Description

Posting number: 02685

Department: Social Services

Job classification: IM Supervisor II

Posting type: Open & Promotional

Categories: Social Services, Human Services, Humanities, Community and Social Services

Summary

The Johnston County DSS mission is to serve aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community.

The Johnston County Department of Social Services has an immediate opening for an Income Maintenance Supervisor II position in the Adult Medicaid - LTC/SA/CAP Unit.

The primary purpose of the Income Maintenance Supervisor position is to guide and direct Income Maintenance caseworkers.

Examples of duties

• The primary purpose of this position is to provide administrative, operational, and technical supervision of Income Maintenance Caseworkers responsible for processing Medicaid, Long-Term Care, and Special Assistance programs.
• This role oversees daily operations, workload distribution and development of staff.
• This position must be able to read, understand and adhere to program policy and guidelines set by the state.
• This position is required to maintain and monitor continual compliance for their department and respond to customer's need for assistance regarding their eligibility.
• The position ensures accurate and timely eligibility determinations, supports staff in resolving complex case issues, and promotes high-quality customer service.
• This position is responsible for evaluating unit performance, identifying operational and workflow improvements, managing personnel matters, and ensuring compliance with federal, state, and county policies and standards.
• This position must have thorough knowledge of the NC FAST system and some knowledge of EIS.
• This position is also responsible for ensuring training needs are met for staff and evaluate their work performance.
• This position will support continuous improvement initiatives and organizational goals.
• Other duties may be assigned such as Shelter or Emergency Management duties during a disaster.

Qualifications

• Thorough knowledge of manuals, rules, and procedures used in determining eligibility.
• Thorough knowledge of investigative procedures and techniques.
• Thorough knowledge of the rules, regulations, policies, and procedures of the judicial systems.
• Considerable knowledge of agency's organizational rules, policies, and procedures.
• General knowledge of basic supervisory and management skills.
• General understanding of the budget and planning process skills.
• Good mathematical reasoning and computational skills.
• Ability to recognize, collect, and evaluate evidence to support actions.
• Ability to communicate effectively with applicants, community agencies, law enforcement agencies, and judiciary personnel to obtain or present pertinent data, and to negotiate agreements and/or cooperation between affected parties.
• Ability to maintain effective working relationships with other employees, the general public, and the judicial system.
• Ability to present information orally or in written form.

Supplemental information

Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.

Desired Education and Experience

• Two (2) years of experience working with Adult Medicaid eligibility determination and case management.
• Four years of experience in an income maintenance program, including one (1) year of supervisory experience in an income maintenance.
• High school diploma or equivalent.
• Valid North Carolina driver's license