Job Description

Posting number: 2026-00103

Department: Department of Social Services

Job classification: INCOME MAINTENANCE CASEWORKER I - ECONOMIC BENEFITS

Posting type: External & Internal

Categories: Social Services

Summary

The primary purpose of this Income Maintenance Caseworker I position is to assist Adult Medicaid, Food and Nutrition Services and Family and Children’s Medicaid with a variety of duties including, but not limited to, incoming mail, incoming phone calls, returned mail, address and provider changes, and multiple work Queues and Reports, either to be complete daily, monthly or quarterly. Duties will also include opening, date stamping and scanning daily mail to a shared drive.

The assigned duties are to be completed for Adult Medicaid, Food and Nutrition Services and Family and Children’s Medicaid recipients in a timely manner in accordance with the Adult Medicaid, Food and Nutrition and Family and Children’s Medicaid manuals and Federal and State rules and regulations. The caseworker will also utilize the training material presented for each program. This worker will make sure all information completed is documented, scanned, and keyed into NC FAST when applicable.

The normal work hours for this position is from 8:00 A.M. until 5:00 P.M., Monday through Friday. There may be an occasion in which workers may have to work overtime to ensure the needs of the unit are met, or to finish a task that needs to be completed that specific day.

Examples of duties

• This worker will assist Adult Medicaid, Food and Nutrition Services and Family and Children’s Medicaid Caseworkers with incoming phone calls. This includes receiving, logging, and resolving phone calls.
• Assist with opening, date stamping and scanning all incoming mail.
• Assist Adult Medicaid, Food and Nutrition Services and Family and Children’s Medicaid caseworkers with returned mail and address changes. This includes documenting the outcome within NC FAST and shared drive, remailing information if address is known, requesting contact by client if unable to reach or new address is not listed, updating case to correct address, and notifying worker of any needed actions.
• Assist Adult Medicaid and Family and Children’s Medicaid caseworkers with provider changes. This includes documenting the updated provider within NC FAST and entering Managed Care evidence.
• Assist Food and Nutrition Services with phone calls for EBT card replacements.

Other Duties

• Assist Adult Medicaid, Food and Nutrition Services and Family and Children’s Medicaid caseworkers in preparing their monthly re-certifications for processing, when needed. This includes when applicable, check listing, running AVS and OVS, completing Register of Deed and Property Search verifications for each case to be reviewed, assisting caseworkers in obtaining additional information necessary to complete the review by mailing third party request or making phone calls.
• Employee will be expected to work in emergency shelters and/or perform related disaster tasks and perform other reasonable tasks requested by your immediate supervisor, the deputy director or director.

Other Work Characteristics

1. Calculators, copiers, personal computer, telephone, fax machine, scanner and other office equipment will be used in the performance of the duties of this position. Worker in this position must have access to the Eligibility Information system, NC FAST, Register of Deed, Property Search, ACTS, Work Number, OLV, Department of Motor Vehicles, Social Security and Employment Security System. Included in materials used in work are assigned work queues, shared drives, re-certification reports, Death Match Report, NCTRACKS, Adult Medicaid and FCMA Manual, Integrated Manual, Administrative letters, Change Notices, as well as other verbal and written instructions.
2. The responsibility of this caseworker position must be accurate and exact as well as timely to avoid delay in benefits and ineligible participation.
3. Close visual attention is needed in every phase of the job since reading, writing and using machines make up the duties. Intense mental concentration must be maintained not to make errors, which could have a negative impact on the applicants/recipients and county. Precise attention to detail and accuracy is important. The ability to read and interpret policy is required.
4. Adhere to confidentiality rules enforced by the agency.

Supplemental information

1. Graduate from an accredited Associate Degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduate from high school and two years of paraprofessional, clerical, medical office, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an Income Maintenance program (preferred Medicaid).
2. Graduate from high school and three years of paraprofessional, clerical, medical office, or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.