Job Description

Posting number: 00061

Department: Social Services

Job classification: INCOME MAINTENANCE CASEWORKER I

Posting type: Open

Categories: Social Services

Summary

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The Income Maintenance Caseworker I plays a vital role in supporting individuals and families in our community by helping them access essential benefits and services through the Economic Services Program. Through compassionate customer service, hard work, attention to detail, and effective communication this position helps individuals and families navigate the application process and access the support they need. Make a Difference. Change Lives. Build a Career You Can Be Proud Of.

All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.

At least one of these positions is time-limited contingent on county, state and federal funding.

(Income Maintenance Caseworker can also go by the title of Human Service Specialist, Economic Services Caseworker, etc.)

Examples of duties

• Receive, review, and scan documentation supporting eligibility determinations into appropriate system.
• Conduct interviews with applicants for the Medicaid Program to gather necessary information and assess eligibility.
• Complete case maintenance activities, including changes in circumstances, participant registration and maintenance, address changes, and updates to contact information.
• Request, obtain, and document additional information from clients as needed to support eligibility determinations and maintain accurate case records.
• Explain program requirements, eligibility criteria, and available options to clients, providing guidance and referring them to appropriate programs or services as needed.
• Assist with answering and returning telephone calls and providing support to clients.
• Deliver professional, courteous, and responsive customer service while maintaining confidentiality and treating all clients with dignity and respect.
• Perform other related duties as assigned to support departmental operations.

Qualifications

• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or
• Graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or
• Graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.
• Familiarity with Microsoft Office and basic computer systems.
• Valid NC driver’s license.

Supplemental information

COMPETENCY STATEMENTS:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Concentration, Ability to concentrate on tasks through many distractions.
• Conflict Management - Ability to be objective and empathic while maintaining self composure and control of the conversation ensuring proper handling of all comments.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multi-tasker – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines

Physical Demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)

Stand F

Walk O

Sit F

Manually Manipulate F

Reach Outward O

Reach Above Shoulder O

Climb O

Crawl N

Squat or Kneel O

Bend O

Talk/Hear C

See C

Taste/Smell N

Lift/Carry

10 lbs. or less O

11-20 lbs. O

21-40 lbs. O

41-100 lbs. N

Over 100 lbs. N

Push/Pull

12 lbs. or less O

13-25 lbs. O

26-40 lbs. O

41-100 lbs. N

Other Physical Requirements

Vision (Near, Distance, Peripheral)

Work Environment

Work is performed in a standard office environment.