Job Description

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles Jakarta

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

About the Application Process

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles Jakarta as our new Income Audit Officer. Working closely with the Finance team, you will support the accuracy and integrity of the hotel’s revenue records by reviewing daily revenue transactions, verifying supporting documentation, reconciling reports and identifying discrepancies. Your attention to detail and commitment to financial controls will help ensure that revenue from rooms, food and beverage, and other hotel services is accurately recorded and reported in line with hotel procedures and brand standards.

Key Responsibilities

• Review and verify daily revenue transactions from rooms, food and beverage outlets, banquets, and other hotel services to ensure they are accurately recorded.
• Check daily revenue reports and supporting documents from the hotel’s operating systems for completeness, accuracy, and consistency.
• Reconcile revenue records and investigate discrepancies, unusual transactions, or irregularities, escalating unresolved issues to the Income Audit Supervisor.
• Verify that revenue is posted to the correct accounts and that adjustments, rebates, allowances, discounts, and complimentary transactions are properly supported and authorised.
• Assist in conducting routine income audits and checking compliance with hotel financial policies, procedures, and internal controls.
• Prepare and maintain accurate income audit schedules, reconciliations, and supporting documentation within established deadlines.
• Coordinate with relevant hotel departments to clarify transactions, obtain missing documentation, and resolve revenue-related queries.
• Maintain organised and confidential financial records and handle sensitive financial information with integrity.
• Identify recurring errors or opportunities to improve the accuracy and efficiency of income audit processes, and share observations with the supervisor.
• Stay informed of relevant hotel procedures, financial controls, and applicable requirements, and perform other reasonable duties assigned by Management.

Qualifications

What will you bring to this role?

• A diploma or bachelor’s degree in Accounting, Finance or a related field is preferred. Relevant experience in income audit, accounting or finance, particularly within the hospitality industry, is an advantage.
• Previous experience in income audit, accounting or finance is preferred; experience in a hotel or hospitality environment will be an advantage.
• Basic understanding of accounting principles, revenue transactions, reconciliations, and internal control procedures.
• Proficiency in Microsoft Excel and the ability to work with financial reports and data; familiarity with hotel property management systems (PMS) or accounting software is an advantage.
• Strong attention to detail and analytical skills, with the ability to identify inconsistencies and follow up on discrepancies.
• Good organisation and time-management skills, with the ability to prioritise tasks and meet daily reporting deadlines.
• Good communication and collaboration skills to work effectively with the Finance team and other hotel departments.
• Demonstrates integrity, discretion, and confidentiality when handling financial information.
• Adaptability and willingness to learn, with the ability to work effectively in a fast-paced hospitality environment.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:

We celebrate our differences. We support each other and we always stand together.​

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:

We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.