Trusted Advisors Group

Incident/Problem Manager (REFX)

Trusted Advisors Group  •  Casablanca, MA (Onsite)  •  5 months ago
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Job Description

Pour le compte d’un de nos clients, multinationale spécialisée en infogérance et intégration informatique, nous recherchons un Incident/Problem Manager pour une mission freelance de longue durée à Casablanca

Profil:

  • Ecole d'ingénieurs ou Bac+5 universitaires des filières IT
  • Expérience de 3 ans minimum dans la même fonction

Compétences techniques:

  • Maitriser les fondamentaux ITIL
  • Savoir gérer les situations urgentes
  • Suivre les KPI
  • Etre force de proposition pour l'amélioration continue de la qualité de service

Compétences métier :

  • Expérience confirmée dans la gestion des incidents et des problèmes
  • L'anglais est très souhaitée
  • Connaissances générales IT

Aptitudes :

  • Communication
  • Sérieux
  • Rigueur
  • Facilité d'adaptation
  • Autonomie
  • Efficacité

Type de contrat: Freelance

Durée de la Mission : 3 mois renouvelables ( visibilité du projet sur 1 année minimum )


Trusted Advisors Group

About Trusted Advisors Group

Trusted Advisors Group, is a leading consulting, research and professional services group. We offer tailor-made solutions and services to our clients during the different phases of their project life cycles. Our added value is based on the responsiveness and the relevance of our services that offer customised solutions taking into account the constraints and pre-requisites of each client’s ecosystem. Trusted Advisors has more than 150 clients in the Middle East and Africa region (40% Financial Sector, 20% Telecom, 40% Industry & Public Sectors). Among our customers (Multinational organizations): Microsoft, Nokia / Alcatel Lucent, Société Generale, Infosys, Schneider Electric, BNP Parisbas, Vivo Energy / Shell, Wincor Nixdorf, Air Liquide, Carrefour, United Nations Development Program (UNDP), Accenture … as well as several Regional Corporations in the Middle East and Africa such as: Bankmed (Lebanon), BLC Bank (Lebanon), Royal Jordanian (Jordan), Jawaal (Palestine), Umniah (Jordan), Turk Telekom (Turkey), Banque Atlantique (Ivory Coast), Bank of Africa (Senegal), Avea (Turkey), Algeria Gulf Bank (Algeria), Lydec / Lyonnaise des Eaux (Morocco), Tunisie Telecom (Tunisia), Association Professionnelle des Banques (Niger), Senelec (Senegal), Bank Al Maghrib (Morocco), Banque BCH (Congo), Banque Centrale Populaire (Morocco), Mauritel (Mauritania), Banque Nationale de Mauritanie (Mauritania), Banque Nationale Agricole (Tunisia), Commercial Bank (Cameroun), Caisse de Dépôt et de Gestion (Morocco), Centre Monétique Interbancaire (Morocco), Compagnie Ouest Africaine de Crédit Bail (Senegal), Eqdom (Morocco), Garanti Bank (Turkey), Vivalis (Morocco), Wafasalaf (Morocco)

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
New York
Year Founded
2007
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