Job Description

The Incident Response / Systems Support Specialist provides operational, testing, deployment, and application support services for the Veterans Benefits Administration (VBA). This role supports pre-production and production environments, coordinates application testing and deployments, manages user access and permissions, and collaborates with development, testing, and infrastructure teams to ensure successful implementation and maintenance of VBA systems and applications.

The ideal candidate has experience supporting enterprise environments within government organizations, working closely with application developers, testers, infrastructure teams, and system owners in a highly collaborative environment.

Key Responsibilities

• Support and maintain VBA pre-production and testing environments in coordination with internal IT teams and stakeholders.
• Coordinate with testers and development teams to validate new and updated VBA applications prior to deployment.
• Troubleshoot environmental and application-related issues and communicate findings to development teams for resolution.
• Create, manage, and maintain user roles and permissions using Common Security Employee Manager (CSEM).
• Assist with testing and deployment activities for new applications, patches, upgrades, and system enhancements.
• Collaborate with Client Technologies teams to install, configure, and validate updates to VBA systems including:
• Operating System Deployments (OSD)
• BIOS updates
• Windows Feature Updates
• Microsoft 365 application updates
• Administer and maintain multiple VBA SharePoint environments and sites.
• Configure SharePoint access, permissions, document libraries, and lists for users and project teams.
• Develop and maintain automated workflows using SharePoint Designer and Microsoft Power Automate.
• Design and maintain SharePoint pages and automated processes to support testing coordination and IT operations.
• Work with testing teams to develop and execute automated test scripts using Rational Functional Tester (RFT).
• Utilize Dimensions CM to manage and release application baselines into Beta and Production server environments.
• Lead and facilitate conference calls with testers, IT specialists, developers, and system owners for:
• Beta testing coordination
• Troubleshooting activities
• Deployment planning
• Installation scheduling
• Send deployment notifications and communications to Alpha, Beta, and Production sites regarding:
• Application releases
• Security alerts
• System patches
• Upgrades and maintenance activities
• Maintain documentation related to deployments, testing procedures, troubleshooting efforts, and operational processes.

Requirements

• Bachelor’s degree

• 2+ years of experience supporting enterprise applications, testing environments, deployments, and IT operations or related experience