Job Description

The Data Systems Infrastructure (DSI) team sits within the ByteDance global technology structure and supports the company's fast growth by building and operating hyper-scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services, making sure they are scalable and are reliable.

We are seeking a technically skilled and detail-oriented professional to serve as a front-line responder for incident detection, triage, and response across infrastructure, facilities, and security operations. The ideal candidate will have a strong foundation in facility operations, broad knowledge across IT, infrastructure, or engineering disciplines, experience in critical environments, and the ability to analyze incidents, managing them properly, identify trends, and drive sustained improvements. This role requires performance under pressure, data-driven thinking, and a proactive approach to continuous improvement and operational resilience.

- Act as the primary first responder for the IRC Operations Center by continuously monitoring infrastructure, facilities, and external services using approved tools, and immediately responding to all alerts and anomalies.
- Promptly address environmental, facility, IT infrastructure, and external service events (e.g., power, temperature, flooding, outages, partner notifications) to minimize operational and customer impact.
- Conduct detailed root cause analysis for all incidents, assess scope and impact, determine corrective actions, and ensure issues are fully understood before closure.
- Accurately assess incident severity and customer risk, communicate clearly and proactively with stakeholders, and coordinate timely escalations and collaboration with resolver teams to drive rapid resolution.
- Manage incidents properly and efficiently, track response performance against SLAs, and ensure alerts, notifications, and resolutions occur within agreed timelines.
- Produce comprehensive incident reports, post-mortems, and operational metrics; analyze trends and recurring issues to generate insights and drive continuous improvement.
- Own Incident, Problem, and Change Management processes; maintain SOPs/runbooks; provide technical leadership; and champion continuous improvements to reliability, security, and operational effectiveness across teams.