Job Description

If you are currently on Young Life staff, please do not apply through this external jobs board. To apply for internal job opportunities, log in to Workday and use the Jobs Hub Applying externally may delay your application and require you to resubmit internally.

Because of Young Life’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation,
Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.

At Young Life, our mission is to introduce adolescents to Jesus Christ and help them grow in their faith. We invite you to join us in this life-changing work, building relationships and creating spaces where young people feel seen, known, and loved.

Incident Responder

This position provides prescribed counsel, direction and follow up to field calls that are level-one and level-two in nature.

Essential Duties:

Child Abuse Reporting

• Serve as a support person to manage and advise field staff regarding child abuse situations. These calls include but are not limited to the following:
• Calls regarding a kid involved in a physical abuse situation perpetrated by a family member.
• Calls regarding a kid involved in a sexual abuse situation perpetrated by a family member.
• Calls regarding a kid involved in a neglect of care situation (family member is neglecting legal duties as caretaker of the child.)
• Procedure/resolution — calls may necessitate directing Young Life staff to contact Department of Social Services (DSS) or Child Protective Services (CPS). Given the severity of the situation, the area director and/or the regional director may need to be contacted.

Kids Issues

• Serve as a support person to manage and advise field staff regarding “kids issues.” These calls may include but are not limited to the following:
• Self-harm, suicide threat or attempt, eating disorders, violence, grief, pregnancy, abortion, alcohol and drugs.
• Procedure/resolution — level-one calls of this nature involve judgment calls regarding whom to contact. Those that might need to be notified included parent(s) or guardian, Young Life area staff person including area director, police or law enforcement.

Documentation and Tracking

• Track and document all calls using the incident call form and enter into the incident tracker database
• Follow up with the caller to ensure that he or she completed the necessary procedures regarding the reported incident (e.g., did the caller call CPS?).
• Document and track the amount of time spent on each call to ensure payment for time spent on each call.

Experience/Qualifications Required For The Job:

• Previous experience on Young Life staff as a leader working with kids.
• Working knowledge of how to report and/or respond to abuse reporting incidents.
• Proven ability to remain confidential with sensitive information.
• Proven track record of a professional and relational customer service interactions.
• Flexibility with schedule is a must.
• Availability to be on call during regular business hours.
• Enter into each situation in a relational manner with staff – not just procedural, but caring for the individual.

Education:

• College degree in related field preferred.
• Training in counseling coaching and/or spiritual direction.

Job Specific Working Conditions:

The anticipated hourly rate for this position can range from $24.05-$30.10 depending on relevant education, experience and location.