Job Description

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high ‑performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your New Role

Reporting to the Operations Manager, Service Performance, the Incident Operations Specialist role sits within Member Operations and plays an important role in supporting the timely resolution and prevention of operational and insurance ‑related incidents across the Fund.

This 12 ‑month Maximum Term Contract role focuses on managing a portfolio of insurance incidents, working closely with internal stakeholders and external service providers to deliver fair, compliant and member ‑first remediation outcomes. These roles support a new project team and provide meaningful exposure across incident management and risk uplift initiatives.

In This Role, You Will:

• Manage a portfolio of insurance incidents end ‑to ‑end
• Coordinate internal teams and third ‑party providers to drive timely remediation
• Create and maintain accurate incident records within governance and risk systems
• Support remediation, rectification and recovery activities in line with Fund policies
• Assist with systemic incident reviews and identify opportunities for control improvement
• Develop clear communications for impacted members or business areas
• Contribute to continuous improvement across incident and risk management practices

What You’ll Need:

• Experience in insurance operations, superannuation, claims or incident management
• Understanding of operational risk and remediation environments
• Strong stakeholder management skills and ability to work across complex environments
• Well ‑developed organisational skills with strong attention to detail
• Clear written and verbal communication skills
• Ability to work autonomously while collaborating within a high ‑performing team
• Confidence working to timeframes and managing competing priorities

Life at AustralianSuper

AustralianSuper is committed to colleague development, supporting our people with ongoing learning, coaching and training, as well as career opportunities across our expanding organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s Next

Apply now if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes, and are interested in making a meaningful impact by supporting the resolution of insurance incidents for our members.

Important Information

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter and voice recording in Australia and the USA to help assess your suitability for the role. When invited to an AI phone screening, you may opt for a traditional phone screening instead.

For information on how we handle your personal data, please refer to our Candidate Privacy Policy:

https://www.australiansuper.com/careers/candidate-privacy-notice

Australian or New Zealand citizenship or Australian permanent residency status is required.

Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support.