Job Description

The main responsibilities of the position include:

• Serve as the point of contact for production incidents and service disruptions within the organization
• Lead and coordinate the incident response process, ensuring that incidents are resolved in a timely and efficient manner
• Manage incident communications, including stakeholder notifications and status updates
• Ensure that incidents are prioritized and escalated appropriately based on their impact and urgency
• Conduct post-incident reviews and implement process improvements to prevent similar incidents from occurring in the future
• Monitor incident trends and develop recommendations for improvements to the incident management process
• Provide incident management training and guidance to IT teams and other stakeholders as needed
• Work on-call schedule rotation as required 

Main requirements:

• BSc/MSc in Computer Science, Information Technology, Engineering, or  a related field
• At least 2 years of experience in a similar position
• Experience with incident monitoring and response platforms (e.g., Pagerduty, NewRelic, Zabbix, Elastic, etc.)
• Strong knowledge of incident management processes and best practices
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels
• Strong analytical and problem-solving abilities, with a focus on root cause analysis
• Ability to work well under pressure and handle multiple incidents simultaneously

The following will be considered an advantage:

• Certifications such as ITIL Foundation, Certified Incident Manager (CIM)
• Familiarity with IT infrastructure, systems, networks, and applications
• Experience in Problem Management

Benefit from:

• Attractive remuneration package plus performance related reward
• Food allowance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities
 

• Let’s Connect – Intro Chat with Talent Acquisition
• Show Your Skills – Online Technical Challenge
• Deep Dive – First Interview with Your Future Team