Join our dynamic team at Ericsson in the critical role of Emergency Management. This integral position ensures the prevention or reduction of incident impacts, engages in thorough investigations/recurrence analysis, and classifies problems while disseminating preventive measures. As a member of our team, you will take the lead in adequate planning, initiating, and driving toward the most effective recovery, always keeping a clear and decisive line of communication open with all relevant parties. As your career advances, you will also have the opportunity to enhance emergency Support services and mentor other team members. This position is classified JS 3-4 for MS Incident Management only.
What you will do:- Facilitate and drive the engaged team toward rapid and effective service recovery, ensuring an optimized customer experience.
- Execute efficient data collection for Root Cause Analyses, to facilitate comprehensive post-event investigations.
- Lead as a key facilitator within Ericsson's internal management bridges.
- Initiate necessary management escalations to safeguard both Ericsson's and customer's interests.
- Provide network knowledge, diagrams and remote access support to the emergency team, aiding in seamless handovers for continuous emergencies.
- Actively participate and contribute to the improvement of Emergency Handling and Problem Management processes.
- Maintain availability throughout assigned shifts or roster periods, ensuring constant coverage.
The skills you bring:- Negotiation.
- Service Delivery Models and Strategy.
- Emergency handling.
- Knowledge Sharing and Collaboration Skills.
- Coaching and Mentoring.
- Emergency Recovery skills.
- EBP (Ericsson Business Process and Finance Processes).
- Ericsson Portfolio.
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
