Job Description

Incident ManagerThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Responsibilities:

• Participates as a member of an IT technical team or teams. May lead a small team of support engineers or application. Independently implements end- user or enterprise infrastructureapplication or services of moderate complexity as prepared by more senior technologist in support of more complex solutions.
• Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate to high complexity. Independently resolves some highly complex technical issues within a given technical area. Partners with members of a given team or other IT teams as appropriate. May act as an Incident Life Cycle coordinator or service delivery lead to provide resolution for complex issues. Identifies potential escalations and proactively alerts management, leads escalation through L4.
• Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management.
• Independently reviews, implements and verifies highly complex and high risk changes and solutions. Mentors other team members.
• Ensures configuration management database entries are complete and accurate.

Knowledge and Skills:

• Good verbal and written communication skills.
• Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and serverweb related applications).
• Strong experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance) . Experience in scripting andor programming language.
• Experience with implementation, problem analysis and solutioning of infrastructure and business application environments. Foundational knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Exhibits a high level of initiative and integrity. Possess creative ability, consulting skills, leadership qualities, credibility and self confidence. Demonstrated ability to work with geographically dispersed teams. Ability to translate business needs into technical requirements and solutions.

What You Need To Bring :

Education and Experience Required:

• Bachelor's degree in Management Information SystemsComputer Science or equivalent experience and a minimum of 6 years related experience or a Master's degree and a minimum of 4 years of experience.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure Design, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.